Assistant Housekeeping Manager (FMX)

Reporting to the Housekeeping Manager responsibilities and essential functions include but are not limited to:

• Establish goals measurements and results for the department along with the Housekeeping Manager
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Monitor labor costs while ensuring effective resource scheduling vacation planning and department productivity
• Provide necessary resources functional tools and equipment to get the job done
• Effective everyday communications including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed departmental health & safety tools
• Enhance and monitor department environmental initiatives and recycling programs
• Effective and timely interaction with all hotel departments
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Adhere to all hotel environmental policies programs and initiatives
• Other duties as assigned

Qualifications :

• Proven ability to successfully lead and motivate a large team
• Highly organized with a proactive approach to getting the job done
• Proven ability to perform under pressure in a fast-paced team-based environment
• Minimum 2-3 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• University degree or college diploma in hospitality management is an asset
• Strong interpersonal and problem solving abilities
• Fluent in written and spoken in English & Portuguese
• Strong interpersonal and problem-solving skills
• Highly responsible and reliable

Additional Information :

Our Values

Respect:

We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Remote Work :

No

Employment Type :

Full-time