AI Senior Business Process Consultant, AI Delivery Acceleration

The Team

Were on a mission to cut ServiceNow project delivery time in half through the strategic application of AI. Our team builds intelligent tools and solutionsleveraging both the ServiceNow platform and third-party technologiesthat amplify the capabilities of our expert services personnel. From internal productivity tools to customer and partner-facing AI products were transforming how projects get delivered across the ecosystem.

The Role

The AI Sr. Business Process Consultant is the functional and process expert of the AI Delivery Acceleration development team consulting with the product owner and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products all with the goal of accelerating expert services projects using AI.

What you get to do in this role:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the expert services organization 
• Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization
• Driving various solution specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead design workshops to capture personas interactions interfaces and data requirements of any use case while considering ServiceNow Platform functionality.
• Work with AI Product owner on documentation such as business requirement workbooks for functional aspects of the solution
• Drafting more functionality-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting the product owner in reviewing and approving them
• Support internal unit testing of developed solution during the development stage of the engagement in partnership with Technical Resources
• Drive unit and user-acceptance testing requirements throughout and at key stages of product development
• Be a lead member of an overall AI scrum team focused on delivering successful and substantive AI products
• Promoting continuous improvement practices for AI delivery/engagement materials
• Providing training and mentoring to other members of the ServiceNow expert services delivery teams upon request 

Qualifications :

To be successful in this role you have:

• At least 5 years of consulting experience for complex global organizations
• Demonstrated ability to influence and consult (providing options with pros cons and risks) across various industries and business use cases while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Proven experience in defining and deploying future-state business processes and in identifying solutions from a people process and technology perspective
• Strong understanding of AI Models Deep Learning Models and Large Language Models with a focus on Generative & Agentic AI. Prefered experience deploying GenAI Solutions
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro Lucidchart Word and PowerPoint)
• Experience in providing Knowledge-Centered Service / Support using technologies
• Experience in analyzing and recommending strategies based on business priorities
• Strong interpersonal skills customer-centric attitude ability to deal with cultural diversity
• Proven team player and team builder

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time