Change Manager

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Are you recognized as an innovative change leader bringing breadth and depth of expertise to discussions and decision-influencing Are you passionate about driving measurable business outcomes that keep our customers top of mind Does understanding human behaviour excite you If so this could be the career opportunity for you.

Were seeking a collaborative leader to provide advisory services to executives and business leaders while governing strategic and complex enterprise change management across TD. This role is specifically focused on leading change activities within the Canadian Personal Bank (CPB) Chief Operating Office (COO).

Job Description:

Supporting the CPB Remediation & Controls team this role will support change management efforts across the CPB COO Pillar and all related activities working with a team of Change Managers providing advice and guidance to a broad range of stakeholders on how to leverage strategic change management principles to support benefits realization for the initiatives / programs or projects manage risks/issues and contribute to a positive stakeholder experience.

Key Accountabilities:

• Act as the Change Manager for the CPB COO Pillar - accountable for the delivery of change management activities including sustainment plans to support all key transformational initiatives aligned to CPB Journey roadmaps and a broad range of business segments strategies and objectives.
• Work directly with product owners/ sponsor to identify change adoption metrics and desired outcomes for key stakeholders.
• Make effective business decisions that are supported by a strong understanding of the end-to-end customer experience and colleague adoption enablers across multiple channels.
• Develop strategies that drive Journey OKRs while leveraging the change approach that will be meaningful to each respective impacted channel.
• Using a TD Scaled Agility approach develop strategic change and sustainment plans aligned to business priorities.
• Communicate difficult concepts converting technical information into compelling business context and advice to drive adoption.
• Support clarify and lead work packages including constraints and prioritizing customer experience.
• Conduct complex analysis on current and future state to make recommendations assess effectiveness of solutions and manage risk.
• Identify change adoption risks and work with partners to develop a thorough plan to mitigate risk.
• Leverage a user-experience design lens to assess understand and recommend impactful change activities that will drive desired colleague behaviours and meet customer needs.
• Contribute to the execution of Change Management activities including review of communication artifacts and collateral.
• Lead and collaborate with a diverse range of working colleagues and partners including Platforms within CPB and across the Enterprise to assess potential and actual complex change processes.
• Engage appropriate partners and collaborate across TD to drive successful change and desired results
• Facilitate a smooth transition into steady state (e.g. ongoing processes exist viable workarounds identified for any defects handover of ownership)
• Solves unusual and ambiguous problems that can affect business and change outcomes/benefits
• Be a Next Evolution of Work Change Ambassador and Champion leading this change with colleagues across CPB
• Enable internal and external business operations compliance (e.g. financial regulatory other controls)
• Promote colleague engagement with the Change Management Community of Interest to further develop and foster a growth mindset.

Job Requirements:

• Undergraduate degree considered an asset.
• Relevant Change Management accreditations and/or relevant practical experience
• Five or more years of related experience working in a project environment.
• Advanced knowledge of change management principles industry standards and methodologies project management organizational and business transformation practices.
• Strong organizational awareness including experience in CPB is an asset.
• Skill in using software tools applications (MS Office) data analysis methods and reporting techniques.
• Ability to negotiate and influence.
• Ability to communicate clearly confidently and effectively in both oral and written form; ability to handle confidential information with discretion.
• Ability to work collaboratively and build relationships succeed in a team and work independently.
• Ability to exercise good judgement in making decisions.
• Demonstrated ability to be flexible adaptable and comfortable working through ambiguity.
• Knowledge of risk management environment standards and regulations.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):