Operations Support Manager

Are you looking to work for an organization where you are able to make a difference

Do you have leadership skills youre ready to put into action

Then youve come to the right place!

Apply to be an Operations Support Manager today!

What will your day look like

At Horizon youll enjoy a supportive team-based work environment. Have a question Theres always someone there to help! We offer a seamless onboarding experience thatll ensure your success in your new role.

As an Operations Support Manager at Horizon you will

• Coordinate manage and monitor the operations of the Detox and Inpatient programs supervise the Behavioral Health Assistants and may supervise and coach any non-clinical staff.
• Work with the management team to improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules regulations and procedures.
• Plan the use of human resources. Determine staffing requirements. Organize recruitment and placement of operational staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules and create weekly schedules one month in advance. Supervise staff. Monitor and evaluate performance. Obtain coverage for call-ins and PTO. Payroll management including tabulation of PTO. Submit and process stipends. Also responsible for hiring if needed.
• Coordinate and monitor the work of non-clinical staff in the admission process administrative duties and observation and reporting of patient behavior and issues. Monitor performance and implement improvements. Ensure quality of service to patients and families. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary. Organize and arrange monthly meetings for TAs and support staff.
• Monitor manage and improve the efficiency of support services such as IT HR and Finance. Facilitate coordination and communication between support functions.
• Manage patient and family operational services. Hold staff accountable to perform to the highest levels of the patient experience under the guidance of the Horizon HEART philosophy. Give tours of the facility to board members other staff and as otherwise directed.
• Perform as liaison with senior staff. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Establish and implement departmental policies goals objectives and procedures.
• Oversee ordering of all office and facility supplies. Review and manage the linen distribution and review invoice activity to ensure appropriate counts.
• Assume responsibility for ordering and review of all Quest office supplies and linen invoices.
• Manage NARCAN administration program at TH -provide kits and send enrollment forms monthly to Director of Administrative Operations. Train staff residents family and communityto use NARCAN.

Why choose Horizon to build your career

At Horizon we dont just offer a workplacewe offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of Americas Best Workplaces we take pride in fostering a culture where motivated teammates collaborate to make a difference every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that youll love

• Company Culture: At Horizon we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity racial justice and equal opportunity for all and strive toward this goal through the work of our Diversity Equity Inclusion and Belonging department frequent trainings ongoing conversations affinity groups and more.
• Trainings Trainings and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building Connection and Relationships: At Horizon were more than co-workers were a community. We support each other celebrate our achievements and milestones together and have fun together!
• Retirement: We know you want to retire comfortably and were here to help! Horizon offers 401(k) AND profit-sharing programs to make sure youre set for the future.
• Student Loan Assistance: We help pay off our team members student loans every month. One year after joining youll have been able to pay off an extra $600!
• Paid time off and paid holidays!

• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate

We cant wait to learn more about you! Here are a few specifics of what youll need for the job:

• Bachelors degree
  • MBA or Masters in Health Care Administration preferred.
• 3 years of experience in management required.
• Knowledge of behavioral health addiction medical practice insurance and basic healthcare industries helpful.
• Strong background and work experience in patient services
• Excellent computer skills and proficiency in Excel Word and Outlook
• Experience in documenting in electronic health records a plus
• Excellent communication skills - both verbal and written
• Excellent interpersonal skills and a collaborative management style
• Excels at operating in a fast-paced community environment.
• Ability to challenge and debate issues of importance to the organization.
• Ability to look at situations from several points of view.
• Ability to discuss issues persuasively utilizing details and facts.
• Ability to delegate responsibilities and hold staff accountable effectively and respectfully.
• High level of comfort working in a diverse environment.

Location:

Conveniently located on Elm Street in downtown Buffalo Terrace House is a 68-bed facility offering stabilization and medically supervised detox treatment. We provide twenty-four-hour care to adults who need support counseling observation nursing and medical care to achieve initial stabilization from drug and/or alcohol withdrawal.

Hours:

This is a salaried full-time position Monday-Friday from 8:00am-4:30pm. On-call duties required to be available 24/7 for on site staff. Weekend and overnight coverage for staff call-ins.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position has a salary of $62000 - $64000. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods alternating between standing and sitting
• Mobility required with repetitive wrist hand and finger movements
• Handling light duties occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon is committed to fostering a respectful inclusive environment where dignity safety and opportunity are core values. We uphold principles that support autonomy and authenticity creating a culture of accountability and collaboration that prioritizes well-being drives innovation and expands opportunities for our employees patients and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Required Experience:

Manager