Community Manager USA

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Role DescriptionCommunity Manager

Start date: ASAP

FTC until EOY 2026

About Greenpark

Greenpark is a global award-winning performance-driven content leader and brand publishing Purposeis to help brands create meaningful connections thatimpactpeoples lives through performance-driven contentfor search and social. Our uniqueexpertisein Omnichannel Search & Insights Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever Campari Group AIA Sanofi Nestle Lipton Kimberley Clark Straumann Ricola Globe Telecom and more.

Our Values

As a company we strive and act together in our ambition to make a positive impact for the people and brands we serve we do everything with kindness and respect at the core.We StriveActing TogetherWith Kindnessare the values that guide us.

About the role

We are looking for a dynamic community manager for a project focused on educating consumers about thejewelleryand diamond industry.

Youllbe the voice of the industry in the comments sectionresponding to questions sparking engagement and fostering a community of diamond loversjewelleryenthusiasts and curious consumers. This is a dedicated content role with the primaryobjectiveofmaintainingand growing engaged communities for a diamond company in USA.

This role description covers the main aspects of the Community Manager role. However a job description is not a box that you are put in. It is a definition of your core a company like ours you are encouraged and expected to contribute to many wider issues.

Whatyoulldo

Monitor and manage social media discussion threads across platforms (Instagram TikTok Facebook YouTube Reddit etc.)

Engage with community inan appropriate toneansweringquestions andsparking deeper conversations.

Identifyand respond to opportunities for deeper engagement (e.g. users asking for advice clarification or product information).

Flag trending topics FAQs or sensitive comments to the content teams.

Track engagement metrics and community sentiment to help inform content and strategy.

Truly understandthe company and brand and proactively suggest ways to engage communities and respond to consumer queries.

Stay up to date on diamond/jewellerytrends and relevant news to ensuretimelyand relevant responses.

About you

Proven experience managing social media or online communitieseither in-house at an agency or freelance.

Strong written communication skills with an adaptable on-brand tone of voice.

Interest in (or knowledge of) diamonds finejewellery or luxury lifestyle content.

Comfortable navigating social media platforms and tools (e.g. Meta Business Suite TikTok comments Sprout or similar).

Ability to work independently manage time efficiently and meet deadlines.

Availability tomonitorplatforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).

Bonus Points:

Experience working with luxury lifestyle fashion or e-commerce brands.

Knowledge of diamond terminology (e.g. 4Cs lab-grown vs natural etc.)

Youlive & breathe Greenparks core valueschampioning openness respect innovation and teamworkso that every interaction both internally and externally reflects our commitment to our values.

Why the job exists

To work on audience acquisitionengagementand maintenance for several always-on social accounts in USA.

To work with a social lead onmaintainingalways on social including posting and community management.

Toprovideongoing insight in running always-on social accounts with a laser focus on audience engagement

To report back on social performance to inform ongoing strategy and execution.

To advise on channel best practices and social change and innovation to keep this social account and Greenpark at the forefront of social production

To work with influencers in the market and help to manage conversations around the category for them.

Howwellsupport you

25 days of holidays per year UK bank holidays and your birthday off.

Christmas Closure - (extra days on top of your holiday allowance)

A monthly entertainment subscription paid by the company (e.g. Amazon Prime Netflix Spotify etc)

Private pension and private healthcare insurance.

Access to VDU Eye Tests and Employee Assistance Programme (EAP).

Participate in wellness and peer recognition initiatives (e.g. OnTheSpot Awards and Value Champion Awards).

LinkedIn Learning Access to a leading online learning platform which offers a wide variety of courses including business creative and technical skills.

Social Events Join us for our major annual social events: Spring SummerHalloweenand Christmas parties plus many other ad-hoc events.

Enhanced maternity/paternityleave allowances.

WFA policy work from abroad for up to 4 weeks per year.

Yearly Calm subscription

At Greenpark we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background identity and experience across our global workforce. By fostering a culture of respect inclusivity and collaborationwerecommitted to ensuring everyones voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any otherprotected characteristics.

Required Experience:

Role DescriptionCommunity ManagerStart date: ASAPFTC until EOY 2026About GreenparkGreenpark is a global award-winning performance-driven content leader and brand publishing Purposeis to help brands create meaningful connections thatimpactpeoples lives through performance-driven contentfor search an...