Senior Software Engineer MSD CRM
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
IT Job Description: We need a 7 years of experienced senior solution consultant who has excellent skills in MS Dynamics Customer Service and Power Platform. As a professional Solution Consultant Microsoft Dynamics 365 CRM he/she will be part of a global team collaborating with Business Stakeholders Solution Architects Product Owners and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality inclusion value creation and innovation promoting agile ways of working across the organization.
Your future duties and responsibilities:
Lead and participate in requirement-gathering workshops with business stakeholders.
Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions.
Configure and customize Customer Service components such as Cases Queues SLAs Entitlements Routing and Knowledge Base.
Leverage Power Platform capabilities (Power Apps Power Automate Power BI Dataverse) to extend CRM functionality.
Design and oversee Azure integrations using Logic Apps Service Bus Function Apps and API Management.
Work closely with Solution Architects and Technical Teams to ensure scalability performance and compliance with enterprise architecture.
Prepare functional design documents configuration guides and end-user training materials.
Support testing UAT deployment and post-implementation stabilization activities.
Drive continuous improvement through governance best practices and process optimization.
Foster collaboration and knowledge sharing across teams and geographies. Required Competencies
Experience: 7 years overall IT experience with 5 years in Dynamics 365 Customer Service solution consulting and delivery.
Functional Expertise: Deep knowledge of D365 CE Customer Service (Case Management SLAs Entitlements Knowledge Base Omnichannel).
Preferred Domain Knowledge: Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales Field Service or Marketing.
Power Platform: Proficiency in Power Apps (Canvas/Model-driven) Power Automate Dataverse and Power BI.
Integration & Technical Knowledge: Familiarity with Azure components (Logic Apps Service Bus Function Apps API Management) and CRM integration patterns.
Delivery Skills: Proven track record in requirement gathering functional design configuration testing and go-live support.
Soft Skills: Excellent communication presentation and stakeholder management skills.
Ways of Working: Exposure to Agile / DevOps delivery models and change management practices. Education bachelors degree in computer science Information Systems or a related field.
Microsoft Certifications preferred: MB-230: Dynamics 365 Customer Service Functional Consultant PL-200 / PL-400 / AZ-204 / AZ-900.
Required qualifications to be successful in this role:
Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
#LI-SB2
Skills:
- Analytical Thinking
- COBOL
- Database Mgmt SystemsDBMS
- Database Mgmt SystemsDBMS
- JCL
- Mainframe
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
