Product Manager, Fraud Mitigation Global

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Product Manager Fraud do at Fiserv

The Product Manager Fraud Mitigation will hold responsibility for driving market requirements for FiservsMerchant Security and Fraudteam and to be the SME interface to clients salesand operational teams to identify business requirementspartnershipsand to consult based on subject matter expertise in a dynamically changing fraud ecosystem. This position requires daily interaction with cross functional internal teams and clients to identify and lead product strategy and development partnering with technical teams to identify and build features and functionality that stored valuemarket needs and ultimately increase revenue and client satisfaction.

What you will do:

Responsible for conception through end-of-life ownership for a specific product (Fraud Mitigation) product group or product line including product management product development and business development.

• Manage track and report product performance throughout its lifecycle including product strategy product planning and issueprioritization

• Drive product development and improvements including road map and statement of direction development

• Own marketspecific playbooks (issuer preferences 3DS exemptions network tokens adoption routing rules retry windows) and continuously tune strategies for NA EU LATAM APAC and MENA

• Lead peers and dotted line relationships through the project lifecycle to deliver development efforts

• Own incident runbooks RCA and reliability KPIs with oncall partners.

• Prioritize features by quantified ROI; set OKRs tied to conversion lift approval rate

• Author PRDs/sequence diagrams for gateway integrations

• Develop business cases to support new product recommendations.

• Managethe product development lifecycle from concept design testing and production deploymentand product commercialization

• Act as a primary negotiator between internal departments and clients to resolveproblem statements and uses cases.

What you need to Have:

• 4 years within the fraud payments ecosystem (i.e. cards digital wallet etc)

• 4 years experience as a product manager with proven experience leading complex projects while driving roadmap for products

• Experience with card networks (Visa/MC/Amex) network tokens vault/tokenization and leading wallets (Apple Pay Google Pay).

• Endtoend payment processing workflow expertise with handson with auth/capture/void/refund flows success/decline codes settlement/reconciliation

• Lead datadriven experimentation and optimization. I.e. Design A/B and multivariate tests for method selection routing retries quantify impact on auth rate.

• Proven ability to develop define and track KPIs such as approval rates capture rates chargeback rates issuer/PSP performance; ability to build Looker/Tableau/Power BI dashboards and selfserve views would be a plus

• Monitor global trends and manage approval strategies by territory and support region specific changes

• Proficient with analytical tools (SQL Snowflake Splunk etc) and APIs

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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