Customer Exp. & Distribution Purchasing Supervisor

Location: Fort Myers FL Status: Onsite Department: Distribution Purchasing

Lead Service Excellence and Drive Operational Performance

LeeSar and Cooperative Services of Florida (CSF) are seeking a Customer Experience & Distribution Purchasing Supervisor to lead daily operations across our Customer Experience and Distribution Purchasing teams. This role is ideal for a hands-on leader who thrives in fast-paced environments enjoys developing people and is passionate about delivering high-quality service to healthcare partners.

As a Supervisor you will play a critical role in coordinating workflows supporting associates resolving escalated issues and ensuring operational accuracywhile serving as an extension of departmental leadership.

What Youll Do

Lead & Support the Team

• Provide daily direction coaching and real-time support to Customer Experience and Purchasing associates
• Assign work balance workloads and ensure tasks are completed accurately and on time
• Train new hires and support cross-training to maintain coverage across functions
• Monitor performance provide feedback and escalate concerns as needed
• Lead daily huddles and communicate priorities aligned with departmental goals

Oversee Operations & Workflow

• Supervise purchasing activities including backorders open orders match exceptions item adds and stat orders
• Oversee customer support operations to ensure timely accurate and professional responses
• Review operational reports and assign follow-up actions
• Ensure compliance with standard work procedures and documentation requirements
• Support implementation of new workflows systems and process improvements

Champion the Customer Experience

• Manage escalated customer and member issues requiring supervisory involvement
• Ensure professional accurate and timely communication across all customer interactions
• Collaborate with internal departments to resolve service issues efficiently
• Advocate for the voice of the customer and identify recurring issues and improvement opportunities

Drive Continuous Improvement & Quality

• Monitor KPIs and operational metrics; take corrective action as needed
• Support root cause analysis and continuous improvement initiatives
• Audit work for accuracy and compliance providing coaching as necessary
• Maintain high standards of documentation quality and process adherence

What You Bring

• High School Diploma required; Associates degree preferred

• 35 years of experience in customer service purchasing supply chain or related fields
• Prior leadership coaching or supervisory experience strongly preferred
• Strong communication organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and supply chain systems (Tecsys Elite Workfront GHX Vizient DataLYNX preferred)
• Ability to work onsite and support extended hours when operational needs require

Why Join LeeSar & CSF

• At LeeSar and CSF our teams support hospitals and healthcare systems across Southwest Florida by delivering dependable supply chain and service solutions. As a Supervisor youll have the opportunity to:
• Lead and develop a team that supports critical healthcare operations
• Influence service quality and operational performance
• Partner cross-functionally to solve complex challenges
• Make a meaningful impact on our member hospitals and clinical partners

Benefits Package

LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic annual bonus program an HDHP plan at zero cost for associate-only coverage employer contributions to HSA and cost-sharing at all coverage levels employer-paid disability and group life insurance and a 401(k) plan with up to a 5% employer match and immediate vesting plus a Roth option. Additional benefits include dental vision and voluntary plans tuition reimbursement professional development opportunities nine paid holidays and a generous PTO bank.

At LeeSar and CSF our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.

Interested candidates may request the full job description by emailing with the subject line CS & DP Supervisor