Senior Logistics Experience Representative

The Logistics Experience Lead Supports the execution and continuous improvement of processes that shape the Marvin shipping experience for customers. This role focuses on ensuring accurate delivery communication assisting with driver and customer education and supporting onboarding efforts for carriers and dealers. The Lead collaborates with internal teams to resolve delivery concerns and contributes to initiatives that enhance the overall logistics experience.

• Assist in maintaining Marvin communication systems (MOS & Trimble Visibility) to ensure accurate and timely delivery information for customers.
• Support the creation and delivery of training materials for internal teams and external customers regarding the Marvin Shipping Experience.
• Partner with Logistics and Customer Support teams to address routine delivery concerns and escalate complex issues as needed.
• Help onboard and train third-party carriers to meet Marvin expectations.
• Contribute to process improvement initiatives aimed at streamlining the delivery experience.
• Monitor and report delivery experience metrics to the Logistics Experience Manager.
• Participate in onboarding activities for new dealers during acquisition and integration projects.
• All other duties as assigned

• Associate degree or equivalent experience required; bachelors degree preferred.
• 2 years experience in logistics customer service or related field.
• Strong communication and organizational skills.
• Ability to work collaboratively in a team environment and build positive relationships with internal and external stakeholders.
• Problem-solving skills and attention to detail.

From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.

For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors.

Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .