Operations Mgr III FP, Suspicious Acti Monitoring-VAR

Pending Update **

At Amazon the Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Protecting the interests of the end users is our top priority balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.
The Registration & Compliance Ops (RCO) organization is seeking an Operations Manager to join our RCO team located in Bangalore. You will be responsible for providing the overall management for a team of 80-100 employees and direct leadership to the operations team overseeing and developing employee performance and process improvement activities. This role will be leading our RCO teams located in Bangalore. The job holder will be responsible for building and adhering to maintaining SOPs implementing managing and reporting through Metrics Service Level Agreements and Key Performance Indicators. Furthermore they will adhere to all aspects of our RCO Trust & Safety Tenets to protect the brand globally and maximize trust in our end to end systems with buyers sellers and all other customers.
You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with senior management globally site peers and worldwide business stakeholders as well as legal owners to develop and define mutually agreeable solutions. This position will involve regular communication and engagement with senior management. Cross-team coordination project management and executive level presentation skills will be key to success. The selected candidate will manage a team of managers and investigators analyze key levers of decision accuracy defects and proactively take action to eliminate root cause performance defect and maintain trust in transaction on Amazon platforms


Key job responsibilities
Manage a team of managers and an overall operations team of between 80 and 100 employees
Ensure high quality and high-volume productivity within the jobholders organizational units
Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units as well as serving as an role model
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders including application of succession planning at all levels across all teams.
Manage and execute for defined metrics and quality maintain clear metrics on our investigation handling volumes performance and decision quality
Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities
Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects
The managers success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience
Keys to success in this role include exceptional leadership analytical managerial interpersonal and project management skills. This role blends operations product management customer service global strategy finance and usability.


- 13 years of operational and/or retail management experience
- 6 years of team management experience
- Experience using data to influence business decisions
- Experience across the domain of risk management & fraud

- 3 years of managing medium to large size cross functional teams experience
- Knowledge of and proficiency in Excel and SQL
- Experience with Lean or Six Sigma analytical techniques

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