Customer Support Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality.
Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Basic requirements:

• Bachelors degree.

• Advanced English.

Top candidates will have:

• Bachelors degree preferably in engineering or exact sciences
• Fluent English or other languages (Spanish Portuguese)
• CQE (Certified Quality Engineer)

Additional Information:

• Up to 50% travel may be required.

Note: This position requires the candidate to work on-site five days a week (except when traveling for business purposes).

Some of the offered benefits*:
Medical plan
Dental plan
Medicines reimbursement
Wellhub
Psychological Legal Social and Finance Support Program
Private pension plan
Profit share
Christmas basket
Transportation
Life and personal insurance
Extended maternity and paternity leave
Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link:

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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