IT Support Specialist

The IT Support Specialist provides advanced technical support and contributes to the reliable daily operation of the schools technology services.

This role assists the Service Desk by resolving escalated technical issues across devices infrastructure classroom technology and academic and institutional systems. The specialist ensures that students faculty and staff experience stable secure and consistent technology while contributing to documentation configuration standards and operational improvements. Working across IT Operations and Systems environments this role combines strong troubleshooting capability with structured execution and technical discipline to support a dependable and well-managed technology ecosystem.

Service Desk & Tier 2 Support

Provide Tier 2 support for complex technical incidents and requests.
Diagnose and resolve issues related to devices operating systems cloud services authentication and connectivity.
Escalate infrastructure or systems-level issues appropriately.
Maintain clear documentation of troubleshooting steps and resolutions.
Ensure professional communication and timely follow-up with users.

Device Lifecycle & Endpoint Management

Prepare configure enroll and maintain school-issued devices (MacOS iOS Windows).
Apply configuration profiles and policies via device management platforms (MDM).
Troubleshoot device performance OS issues application conflicts and compliance failures.
Coordinate repairs and warranty cases with vendors.
Support printer troubleshooting and print management platform issues.
Update and manage the inventory of technology-related devices.

Infrastructure AV & Campus Technology

Troubleshoot Wi-Fi connectivity issues local network problems and VOIP device incidents.
Support classroom AV systems projection audio equipment and event technology.
Assist with basic network physical-layer tasks (AP swaps port patching cabling coordination).
Support firewall filtering and content filtering troubleshooting at user level.

Identity Access & Systems Configuration

Configure and maintain user accounts permissions and role assignments across institutional platforms.
Support setup and configuration of academic and institutional systems
Assist with onboarding and offboarding processes by ensuring correct account provisioning and system access.
Troubleshoot authentication permissions and system configuration issues.
Investigate and resolve operational issues related to platform integrations (e.g. user synchronization).
Escalate issues when deeper platform configuration changes system adjustments or integration fixes are required.

Documentation & Process Discipline

Maintain technical documentation for recurring procedures and configurations.
Contribute to maintaining system and device standards.
Identify recurring support patterns and recommend practical improvements.
Support implementation of technical projects led by the IT Manager.

Qualifications :

• Bachelors in Computer Science IT or equivalent practical experience
• Intermediate English proficiency (for documentation vendors and global teams)
• 35 years in IT support endpoint management or systems administration
• Strong troubleshooting across macOS iOS and Windows
• Apple device management experience (MacBooks iPads Apple School Manager)
• Hands-on with MDM platforms like Microsoft Intune or Mosyle
• Working knowledge of Google Workspace and Microsoft 365
• Familiarity with Microsoft Entra ID (Azure AD) user lifecycle permissions authentication
• Core networking concepts (TCP/IP Wi-Fi VLANs) and connectivity troubleshooting
• Experience setting up and troubleshooting printers and print management solutions
• Comfort with classroom AV and presentation technology
• Organized able to juggle multiple priorities in a fast-paced environment
• Clear communicator with non-technical users; strong service mindset
• Curious self-directed learner

Additional Information :

Avenues is deeply committed to diversity equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong are trusted and are valued. We welcome applications from candidates of all backgrounds and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package. 

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment all offers are contingent upon successful completion of careful reference and background checks. 

Avenues is deeply committed to diversity equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong are trusted and are valued. We welcome applications from candidates of all backgrounds and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package. 

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment all offers are contingent upon successful completion of careful reference and background checks. 

Remote Work :

No

Employment Type :

Full-time