AMER Aero Warranty Services Specialist
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Job Location:
Houston, MS - USA
Monthly Salary:
$ 78800 - 131200
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The warranty support analyst will provide project and transactional support to the warranty COE leader ensuring claims are processed accurately data integrity is maintained and front-end technicians are equipped with the right parts tools and resources to execute and deliver on outages to close out warranty claims. They will support full life-cycle warranty management across the region ensuring customer uptime rapid resolution accurate cost control and continuous improvement.Job Description
Roles and Responsibilities
- Input Manage and track warranty claims from initiation through resolution ensuring timely processing and closure.
- Ensure accurate and consistent cost allocation for all claims in accordance with contract terms and internal policies.
- Review claims submission for accuracy completeness and compliance with warranty terms. Validate warranty budget vs final executed cost.
- Interface with warranty systems including oracle Echo Sales force Pulse Smart sheets and tableau to manage track and execute warranty claims.
- Support continuous improvement initiatives to enhance claim processing efficiency and reduce costs.
- Support COE warranty leader as internal advocate for customer concerns related to warranty claims ensuring alignment between customer expectations and internal execution.
- Prepare reporting dashboards and summaries for leadership.
- Coordinate internally with supply chain engineering services finance and field teams to resolve technical and commercial claim issues and ensure timely parts delivery and resolution.
- Enter Oracle ERP parts orders PORs NEX equipment events parts workflows Pulse project status etc.
- Support audits documentation reviews and system updates as required for claim records and compliance.
Required Qualifications
- Bachelors degree from an accredited university or college (or a high school diploma / GED) or 6 years of experience in comparable service industry roles.
- Working knowledge of ERP or claim tracking systems is preferred (e.g. Oracle Echo ERP).
- Strong organization skills including detailed management and tracking skills.
Desired Characteristics
- Overall understanding of aero products & power plants
- Need to closely manage budgets & be able to balance decisions to limit costs & financial exposure.
- Prior experience in operations our industry or Power Services
- Prior experience in project management
- Ability to work under tight deadlines and to prioritize under pressure
- Strategic thinker with the ability to create and execute concrete action plans
- Strong analytical project management and organizational skills
- Has Continuous Improvement mindset
- Ability to work independently
- Strong interpersonal and leadership skills and ability to cooperate and influence internally with stakeholders
- Brings a natural customer focused mindset prioritizing customer outcomes
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
