Appraisal Dispatch Coordinator
Share
Job Location:
Quincy, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Arbella were focused on people. We work hard to attract and retain the best. That means providing a great work environment encouraging work/life balance offering flexible work arrangements and competitive industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we too can grow as a company.
Other perks include:
On-site gym and fitness classes and one-on-one personal training
On-site nurse nutritional counseling and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee Diversity and Inclusion Council and more
A company committed to community: volunteer opportunities employee-led community efforts and the Arbella Insurance Foundation
Robust training mentorship and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace thats diverse inclusive and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009!
Responsible for the equitable and efficient distribution of supplement appraisal assignments for a diverse team of staff appraisers. Using/monitoring MS Outlook Supplement Inbox in conjunction with Mitchell WorkCenter and CWS to triage supplement requests from repair partners.
Become familiar with appraiser capacity territory volume and cycle times to optimize time to supplement estimate completion while optimizing the supplement desk appraisers to help reduce the use of field appraisal resources.
Review assignment trends keeping the Appraisal leadership group aware of supplement volume MOIs anticipated workflow adjustments or opportunities for expedited supplement process. Must maintain constant communication and awareness of department backlog and cycle times acting as point person for escalated supplement requests.
Deliver monthly reporting on the effectiveness of distribution protocols with recommendations to address any gaps with any/all supplement requests. Monitor adherence to all applicable CMRs managing/resolving supplement issues as needed directly with Staff Appraisers and/or Appraisal Team Managers ensuring a positive Arbella customer claim experience.
Key Responsibilities:
Manage direct assign/estimate dispatch system for territory/appraiser supplement assignments accurately routing estimate requests avoiding unnecessary reassignment and service delivery delays.
Review requests and input appropriate supplement requests through the claim platform (CWS) in compliance with applicable CMR avoiding unnecessary delays and escalating critical requests as appropriate.
Closely monitor supplement assignments ensuring they remain in compliance with CMRs and working with Staff Appraisers to address BCO concerns on supplement order timeframes. Maintain supporting supplement email requests for documentation or when escalations occur.
Keep Appraisal leadership aware of potential volume supplement requests or individual assignment protocol adjustments. May assist Desk Unit in requesting additional information/documentation where necessary and appropriate.
Assists with maintenance of supplement inbox Mitchell WorkCenter including making sure appraisal instructions or office closures are properly noted on all auto replies.
Demonstrate flexibility in triaging supplement task assignments workdays (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide administrative support for field appraisal team as necessary.
Performs other related duties as required.
Key Requirements:
Bachelors degree is desirable.
Experience with CWS Mitchell Work Center is a plus.
Work experience or exposure to Claims is a plus (CTA or CSC departments).
Experience with Microsoft outlook.
Interest in obtaining the Appraiser license in the future and a career in Appraisal is desirable.
Must be detailed organized and have good time management skills.
Prioritization sense of urgency and good follow up skills required
Excellent communication customer service and collaboration skills.
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45000 ($23.88 an hour) - $50000 ($26.53 an hour) based on a variety of factors including but not limited to relevant skills and experience.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Required Experience:
IC
Key Skills
- Customer Care Management
- Customer Service
- Geotechnical Engineering
- Defense
- HACCP
About Company
Join the Boston Business Journal’s #1 Best Place to Work! Founded in 1988 in Quincy Massachusetts, Arbella provides car insurance, home insurance and business insurance in Massachusetts and Connecticut, as well as business insurance in New Hampshire and Rhode Island. Financially stro ... View more
