MAC (Moves, Adds, Changes) Team Lead

We are looking to have a full-time MAC Team Lead join our team! This opportunity will involve working 4 days per week in Toronto (or Brampton) and 1 day per week working remotely.

SUMMARY

The MAC Team Lead is responsible for people supervision planning and delivering facility moves adds or change projects including Furniture Installation coordination and Sustainable Furniture & Office Decommissioning.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong competent leadership for team members to guide them in reaching their full potential and meeting their objectives which supports achievement of our corporate goals. Specifically these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Supervises mentors and coaches a team of individual contributors.
• Responsible for all aspects of performance management monitoring evaluating and providing performance feedback conducting performance reviews developing performance improvement plans and monitoring progress.
• Contributes to recruiting new talent and retention of team members
• Objectively recommends compensation adjustments.
• Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes tools and other materials.
• Strives for 100% employee engagement and satisfaction through effective leadership communication administration and provision support including mentoring and team member development activities for direct reports.

Service Delivery

• Plans and delivers facility moves adds or change projects as well as facility planning projects including Furniture Installation and Sustainable Furniture & Office decommissioning projects.
• Develops a strategy for each project taking into consideration the clients requirements and TFMS deliverables.
• Completes the MAC intake form with the client to establish clear goals and objectives for the project.
• Works collaboratively with the National MAC Lead to develop cost estimates and resource requirements for projects.
• Works cross-functionally with other internal team members service lines project groups and operation groups to plan manage and deliver projects.
• With regards to decommissioning projects clearly outlines and communicates all diversion methods to be used for decommissioning furniture and office goods whether it be transfer donation recycle or landfill.
• Coordinates with the client and third-party vendors for furniture delivery installation and remediation of any furniture deficiencies.
• Develops shares and updates the project schedule taking into consideration budget required timeline and any risks to projects.
• Develops and completes tender packages for the procurement of third-party services.
• Provides input evaluation and maintenance of Standing Offer contracts with third-party services.
• Leads project calls/status updates and distributes meeting minutes.
• Evaluates plans and manages all Health & Safety risks and requirements working with the BGIS Health & Safety team and other internal groups as required.
• Keeps up to date with emerging information and technologies with regards to reuse recycling and other strategies related to diversion of waste from landfill for decommissioning projects.
• Ensures all projects are delivered on time within scope budget and requirements and complies with all regulatory environmental health and safety requirements.
• Provides thought leadership in the area of moves adds and changes furniture installation and sustainable furniture and office decommissioning.
• Perform other duties as assigned

Relationship Management

• Develops strong internal relationships with other team members service lines project groups and operation groups to plan manage and deliver projects.
• Maintains an effective positive working relationship with all clients concerned parties and internal teams on each project to maintain client objectives One BGIS.
• Contributes to the maintenance of an effective recycling third-party and charity database and hold good relationships with all.
• Effectively and pro-actively communicates with concerned parties such as Clients contractors and industry bodies (as required) to ensure Client satisfaction and BGISs success
• Maintains a good relationship with all third-party contractors.

Reporting & Communication

• Completes project milestone billing documents and ensures consistency throughout projects.
• Contributes to the development and upkeep of work instructions and processes with the National MAC Lead and others as required.
• Completes project status reporting and monthly financial reporting activities for all assigned projects.
• Participates in regular meetings with the MAC team to drive alignment and consistency in the TFMS delivery of MAC projects.
• Communicates changes and updates to strategies and processes as required.
• Provides updates to the National MAC Lead on project impacts and opportunities.
• Participates in project kick off meetings both internal and external as required.
• Communicates with all project concerned parties regularly and chairs project status meetings.
• Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.

Financial Management

• Responsible for ensuring adherence with all financial and procurement policies and procedures
• Develops MAC Rough Order of Magnitude (ROM) budgets for proposal development and space-based activity (SBA) management.
• Monitoring contractor Purchase Orders (POs) and ensuring that they align with the approved budget and quote.
• Keeps track of all invoices and cross checks that work billed for aligns with work quoted.
• Ensures all money received from diversion in Sustainable decommissioning projects is given back to the client or established approved receiver.

Service Delivery Development/ Quality Management

• Works collaboratively with the National MAC Lead Program Director and other internal concerned parties to develop maintain and improve upon the MAC service delivery line.
• Develop and maintain measurable Key Performance Indicators (KPIs).
• Partakes in the development and maintenance of all processes tools and documentation for MAC such as developing playbooks for relocation furniture installation etc.

Business Development

• Curates a selection of successful projects to showcase for presentation purposes.
• Provides guidance and oversight for developing marketing materials to use for procuring new business.
• Ensures a positive client and occupant experience on all TFMS projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
• Develop and maintains a business development strategy including identifying new contacts and opportunities to be pursued.
• Assists with business development opportunities such as scope definition fee and proposal development.

Knowledge & Skills

• Excellent communication skills. (3 to 5 years of job-related experience in moves add change furniture installation decommissioning and facility planning projects.)
• Effective leadership skills and management skills. (Experience in customer service and client facing activities)
• Skilled in strategic thinking. (Experience managing customer relationships)
• 3 years of furniture systems knowledge
• Advanced project coordination and organizations skills.
• Has excellent relationship building and relationship management skills
• Advanced ability to deliver non-technical projects such as moves adds and change projects according to requirements on time and within budget.
• Excellent problem-solving skills.
• Business development skills including solution development proposal writing pricing of services
• Able to meet requirements for Federal Security Clearance

Licenses and/or Professional Accreditation

• Travel to sites will be required drivers license a bonus.

This is a regular full-time position with a salary range of $61850 - $77313 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

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