Senior Customer Success (Mekari Talenta)

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
Work with accounts proactively to drive product adoption as well as act as the voice of clients
Proactively spot and correct any issues that could affect customer satisfaction or retention
Facilitate periodic reviews with customers determining new requirements and further success through engaging and consultative discussions
Continually gather feedback from our clients then work directly with our product team to provide input on the product roadmap

Requirements:

5 years of relevant experience Accounting/Management/Marketing is background preferable
Prior experience in account management roles in SaaS companies is a plus
Youre driven: No one needs to push you to excel; its just who you are
Eager to learn adapt and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win so you win
Prior experience in Customer Success or equivalent history of increasing customer satisfaction adoption and retention
Process-driven empathetic and a great communicator
Excellent problem-solving abilities and consultative skills
Loves working with clients and thrives on customer satisfaction and loyalty
Ability to work collaboratively with technical and non-technical teams
Outstanding communication and presentation skills; ability to present to C-level executives
Diplomacy tact and poise under pressure when working through customer issues
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at ENG or INA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Required Experience:

Senior IC

Job Description:

Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
Work with accounts proactively to drive product adoption as well as act as the voice of clients
Proactively spot and correct any issues that could affect customer satisfaction or retention
Facilitate periodic reviews with customers determining new requirements and further success through engaging and consultative discussions
Continually gather feedback from our clients then work directly with our product team to provide input on the product roadmap

Requirements:

5 years of relevant experience Accounting/Management/Marketing is background preferable
Prior experience in account management roles in SaaS companies is a plus
Youre driven: No one needs to push you to excel; its just who you are
Eager to learn adapt and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win so you win
Prior experience in Customer Success or equivalent history of increasing customer satisfaction adoption and retention
Process-driven empathetic and a great communicator
Excellent problem-solving abilities and consultative skills
Loves working with clients and thrives on customer satisfaction and loyalty
Ability to work collaboratively with technical and non-technical teams
Outstanding communication and presentation skills; ability to present to C-level executives
Diplomacy tact and poise under pressure when working through customer issues
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly