Account Manager – Customer Operations & Payments

Were looking for a confident detail-driven Account Manager who knows how to turn day-to-day client interactions into long-term trusted partnerships.

Youll be joining a fast-growing fintech operating in a high-volume time-sensitive payments environment where accuracy responsiveness and ownership matter just as much as relationships.

Job Description:

This role is ideal for someone who thrives on client ownership understands how payments and operational processes work end to end and takes pride in delivering a consistently excellent client experience.

Youll be part of a team thats hands-on accountable and passionate about doing things properly every time.

Your daily adventures include:

• Owning a portfolio of client accounts as the primary operational point of contact.
  
• Building strong long-term client relationships through reliability clarity and responsiveness.
  
• Managing day-to-day payment operations including receipt tracking reconciliations and follow-ups.
  
• Proactively communicating with clients to ensure timely payments and smooth settlement.
  
• Supporting client onboarding and delivering in-person or virtual training sessions when required.
  
• Guiding clients through complex or time-sensitive payment scenarios with confidence.
  
• Working closely with internal teams to resolve operational or payment-related issues efficiently.
  
• Keeping all client activity notes and follow-ups accurately recorded in the CRM.
  
• Ensuring processes are followed while identifying opportunities to improve how things are done.
  
• Helping free up sales and leadership time by owning operational client queries end to end.
  

Requirements

What it takes to succeed:

• 35 years experience in a client-facing operational or service-focused role.
  
• Strong communication and relationship-building skills youre comfortable dealing directly with clients.
  
• Confidence working with numbers percentages and basic financial concepts.
  
• A recognised three-year qualification (finance economics or statistics is advantageous).
  
• High attention to detail with strong organisational and follow-up skills.
  
• The ability to manage multiple accounts and priorities independently.
  
• Experience using a CRM and working in a process-driven environment.
  
• Advanced Excel skills (advantageous).
  
• Experience in fintech payments or another transactional tech-enabled environment is a strong plus.