Front of House Manager

Modimolle - South Africa

Monthly Salary: ZAR 15000 - 15000

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for an experienced personable and highly organised Front of House Manager to join our team. This role is central to the guest experience and requires someone who is confident with guests strong on administration and able to maintain exceptional standards across the lodge at all times.

Key Responsibilities

Welcome guests and provide warm professional meet-and-greet service on arrival

Manage guest check-ins and check-outs

Book and coordinate all guest extra activities

Act as lodge hostess ensuring guests feel hosted cared for and attended to throughout their stay

Manage and supervise housekeeping staff

Conduct room checks prior to guest arrivals to ensure standards are met

Supervise laundry operations and maintain quality control

Conduct stock takes for laundry and general lodge stock in conjunction with the Executive Chef

Manage and run sales of lodge merchandise

Collect and manage guest tips responsibly and transparently

Host evening duty once per week

Conduct regular checks and oversight at Camp

Requirements

Experienced in a Front of House lodge or hospitality management role

Personable confident and comfortable interacting with guests

Highly organised and detail-oriented

Strong in administration with excellent Excel skills

Honest numerate and responsible

Able to manage staff professionally and calmly

Committed to maintaining high standards at all times

Helpful if this person is a horse rider themselves.

Required Skills:

Valid Professional Field Guide qualification (FGASA Level 1 or equivalent). Valid PDP and drivers licence. Advanced birding knowledge with demonstrable birding experience. Valid First Aid certification. Firearm competency (advantageous depending on operation). Proven experience in lodge or reserve operations. Basic technical and maintenance knowledge.