Call Centre Agent
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Job Location:
Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Handle onsite support: SIM swaps activations billing enquiries VAS APN setup barring upgrades bulk requests (e.g. 8-56hr SLAs).
Achieve FCR FTF tNPS; upsell/cross-sell; drive digital/portal adoption.
Log activities in Clients systems (Genesys IRS-P SRM); complete monthly assessments training refreshers.
Comply with fraud/BPPs authentication; report issues participate in quality audits (90%).
Maintain equipment (laptop headset fingerprint scanner); remote BCM capability.
Requirements
Matric certificate; 2 years face-to-face customer support.
Technical experience in telecommunications industry.
Valid drivers licence.
Well articulate communicates fluently in English.
Clear criminal record.
Full computer literacy (MS Office Morpheus Helios Eppix Genesys).
Customer-centric resilient.
Required Skills:
Matric certificate; 2 years face-to-face customer support. Technical experience in telecommunications industry. Valid drivers licence. Well articulate communicates fluently in English. Clear criminal record. Full computer literacy (MS Office Morpheus Helios Eppix Genesys). Customer-centric resilient.
Required Education:
Matric certificate; 2 years face-to-face customer support. Technical experience in telecommunications industry. Valid drivers licence. Well articulate communicates fluently in English. Clear criminal record. Full computer literacy (MS Office Morpheus Helios Eppix Genesys).Customer-centric resilient.
Company Industry
IT Services and IT Consulting
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
About New Generation Development Company NGDC NG is a leading software and services company in the Middle East. The company is a well-established Egyptian development house with more than seven years of experience in the region. Through its office in Egypt - Market Understanding It h ... View more
