CRM Coordinator (Call Centre)
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
CRM Call Center Coordinator
iGaming Africa Markets
On behalf of a Global iGaming company we are looking for a CRM Call Center Coordinator to support outbound player engagement for their online Casino and Sportsbook brands across African markets.
This role focuses on coordinating CRM-driven outbound call campaigns aimed at increasing player deposits engagement and reactivation. The position works closely with the CRM Marketing and Call Center teams to ensure campaigns are clearly communicated executed efficiently and optimized for performance.
The ideal candidate understands iGaming player behavior promotional mechanics and CRM campaign strategy and can ensure outbound communication is aligned with business goals.
Your Impact:
- Coordinate the execution of CRM outbound call campaigns targeting specific player segments.
- Ensure call center agents are fully briefed on campaign objectives promotion mechanics and bonus rules.
- Help manage call lists based on player segmentation and campaign priorities.
- Track campaign performance and key metrics such as :Deposit conversion rate Reactivation rate Calls completed per campaign etc etc
- Analyze player feedback and campaign results to improve call scripts offers and targeting strategies.
- Provide insights on player behavior campaign effectiveness and market trends.
You Bring:
- 2 years experience in iGaming CRM retention or outbound call operations.
- Strong understanding of casino and sportsbook player lifecycle.
- Experience working with African markets is a strong advantage.
- Strong organizational and communication skills.
- Analytical mindset with the ability to monitor and improve campaign performance.
What is Offered
- Competitive salary and benefits package
- Opportunity to work in a fast-growing sports betting and online gaming environment
- Exposure to international and emerging markets
- Collaborative and data-driven culture
- Career growth and professional development opportunities
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
