Business Development Officer

BUSINESS DEVELOPMENT OFFICER

Role Title: Business Development Officer

Department: Commercial

Reports to: Business Development Manager

Location: Nairobi Kenya

Direct Reports: N/A

Others Reporting Indirectly: N/A

Role Summary

The Business Development Officer will be responsible for driving sales growth and achieving set revenue targets. Reporting directly to the Business Development Manager the officer will identify and pursue new business opportunities strengthen client relationships enhance product visibility and ensure the consistent delivery of high-quality customer service to both existing and potential clients. The role requires a proactive and results-oriented professional with a strong focus on market expansion and profitability.

Key Measures of Performance

The performance of this role holder will be assessed on the basis of the achievements made on:

Achievement of set revenue targets

Customer acquisition

Customer retention

Customer delight through a well delivered user experience

New business growth and development

People management of team to ensure optimal delivery

Supplier & vendor management

Key Responsibilities

1. Drive the development and growth of Key Accounts

2. Interpret client needs and propose value adding solutions that address the clients needs and objectives as well as liaising with the relevant teams to ensure proposed client solutions are developed and monetized within the company platforms

3. Propose improvements of the user experience within the company Platforms

4. Lead and develop the implementation of approved product strategies to enhance revenue growth and oversee the development of existing and new products and solutions

5. Develop and implement sales and business development plans for Key Accounts and resellers for solutions

6. Promote business growth by managing customer relations and ensuring that customer complaints are investigated and resolved in a timely manner

7. Provide feedback to the management on insightful market intelligence and research relating to the market environment and on opportunities available and approaches to adopt in efforts to maintain a competitive edge and use of research insights to inform and identify new markets and customer needs

8. Provide regular reporting on the performance of direct sales and resellers

9. Lead direct and ensure high performance motivation and alignment within the team is managed provide direction on strategy and ensure succession planning within team as well as a way of working that is aligned to the companys vision and values

10. Any other duties as required by management.

Business Competencies

Working with Others

Consciously takes steps to make the most of every conversation/interaction

Identifies peoples needs interests and motives to be able to influence the decisions they make

Communicates simply to excite and engage people

Pro-actively adapts own style and approach to build rapport and work with others more effectively

Builds and maintains strong relationships and networks

Operational Excellence

Targets effort and resources on high-value high impact activity

Focuses on achieving maximum performance and driving continuous improvement

Thinks about processes and problems cross-functionally and end-to-end

Uses knowledge of situation technology process systems and policy to solve problems

Creativity and Innovation

Finds creative ways to exploit opportunities and solve problems

Takes risks and pushes what is possible

Experiments with unorthodox approaches

Business Know how

Uses data and research to make decisions that are competitively and financially robust

Balances current and future needs

Thinks and acts like an owner of the organization

Acts in line with legal regulatory professional and ethical standards

Working with Change

Responds flexibly to changing situations

Manages the Organization and people aspects of change to drive performance

Project and Programme Management

Defines scope and deliverables in terms of time cost quality and benefit to the organization

Schedules activity and identifies resource needs dependencies and synergies

Project and Programme Management

Defines scope and deliverers in terms of time cost quality and benefit to the organization

Schedules activity and identifies resource needs dependencies and synergies

Evaluates progress mitigates risks and addresses issues

Functional Competencies

Development & Sales Planning

Services and Technology Knowledge

Selling

to Win

and Collaborating with Partners

Academic and Professional Qualifications

An Undergraduate degree preferably in Technology Sales and Marketing. A demonstrated experience on selling products through platform solutions is required

A Post Graduate Diploma in Marketing/Commercial focus will be an added advantage

Other Job Requirements:

Key contacts:

Internal & External The CEO & All relevant staff

Government

Relevant Consultants

Suppliers & Vendors

Customers

Other Commercial leads across Industries

Regulators

The surrounding Communities

Financial Responsibilities

OPEX/P&L

Requirements

Relevant Experience

At least five (5) years of proven sales track record in a highly commercial environment

Good understanding of ICT and ICT platforms is preferred

Strong interpersonal and communication skills

Strong customer experience skills and ability to define customer user journeys

A focus on organization and enhanced multitasking abilities

Experienced in B2B sales reseller marketing and strategic analysis

Exceptional negotiation skills and the ability to close deals

Experience researching market trends targeting relationships and using proven methods to develop business strategy while retaining marketing partners

Excellent organizational skills with emphasis on priorities and goal setting.

Strong proficiency in Microsoft Word Excel PowerPoint and statistical analysis software

Superior presentation and communication skills both written and verbal

Technical skills required to understand and propose products or solutions by focusing on client requirements

Ability to communicate information whether technical or non-technical to staff members and customers in a clear and concise manner

Highly influential with the ability to bring together stakeholders

Ability to positively influence others to deliver business results