Bilingual Medical Virtual Assistant
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Job Location:
Pasay - Philippines
Monthly Salary:
$ 6 - 7
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a US-based industrial rehabilitation and physical therapy practice.
The Medical Virtual Assistant will support front office operations by handling call greeting and routing appointment reminder calls patient communication and administrative coordination. This role is designed to improve patient experience reduce call volume for onsite staff and ensure smooth daily clinic operations.
About Our Client
Our client is a mission-driven rehabilitation and therapy organization committed to injury prevention quality care and community impact. They serve working professionals and organizations through evidence-based therapy and return-to-work programs while maintaining a strong people-first culture.
Their team values excellence growth integrity impact and gratitude and they are looking for a Virtual Assistant who aligns with these values and delivers exceptional customer service in every interaction.
Responsibilities
Call Handling & Patient Communication
Professionally greet incoming calls and route calls to the appropriate department or staff member
Conduct patient appointment reminder calls
Handle call routing when patients request to reschedule appointments
Respond to basic patient inquiries with professionalism and empathy
Ensure patient privacy and confidentiality at all times
Administrative & Clinical Support
Request patient diagnostic results from physician offices as needed
Record meeting minutes during internal meetings when requested
Support clinic staff with administrative follow-ups related to patient care
Maintain accurate documentation and communication logs
Scheduling & Coordination
Assist with appointment coordination and schedule updates
Work closely with internal teams to ensure smooth daily workflows
Escalate urgent or complex issues to the appropriate team members
Tools & Systems Used
QEMR
Microsoft Office products
Nextiva phone system
Email and internal communication tools
Requirements
Prior experience as a Medical Virtual Assistant medical receptionist or healthcare administrative professional
Excellent customer service and communication skills
Strong phone presence with clear professional English
Must be bilingual
Honest and reliable with time management and availability
Highly organized detail-oriented and dependable
Ability to maintain HIPAA compliance and patient confidentiality
Must be able to work Mountain Time (MST) hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Required Skills:
Medical Virtual Assistant Patient Scheduling
Company Industry
IT Services and IT Consulting
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
