Technology Support Analyst Transmission Support Bilingual (Mandarin)

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment

As a Technology Support I for Transmission Support you provide 24/7 technical assistance for transaction initiation and reporting owning client and partner inquiries end to end documenting and following up proactively addressing processing errors and platform changes and troubleshooting connectivity security and file transmission issues with timely escalation. You collaborate across teams to resolve issues and improve procedures/training bringing fluent English and business-level Mandarin customer service and technical support strong analytical and prioritization skills disciplined risk/control adherence and flexibility to work off-hours and remotely while translating complex topics for sensitive client communications.

Job responsibilities:

Own and resolve client and partner inquiries via phone email and internal case transfer promptly
Document accurately and follow up on all inquiries in a timely manner
Advocate for clients to ensure needs are met when working with business partners
Escalate issues promptly following defined escalation procedures
Troubleshoot and investigate connectivity security file transmission (including rejected files) processing failures and transactional inquiries
Conduct proactive outreach to address processing errors and support platform changes
Monitor the group mailbox and assign email inquiries requiring investigation
Partner with leadership team members and business partners to resolve issues and meet business goals
Support development and maintenance of policies procedures and training materials
Pursue independent development of business and application knowledge
Ensure client satisfaction and confidence in JPMC products and services meet or exceed departmental standards

Required qualifications skills and capabilities:

Fluent English and business-level Mandarin; strong verbal and written communication
Minimum 5 years Customer Service and minimum 2 years Technical Support experience
Self-motivated self-managing; sound judgment and effective decision-making
Strong analytical approach and complex problem-solving skills
Ability to prioritize and handle concurrent tasks; aware of multiple work streams
Flexibility to work outside normal hours including weekends and holidays
Build strong partner/technology relationships; simplify complex technical info; handle sensitive communications; adhere to procedures and controls to manage operational risk

Preferred qualifications skills and capabilities:

Preferable with robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

Required Experience:

DescriptionAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environmentAs a Technology Support I for Transmission Support you provide 24/7 technical assistance for transaction initiation and reporting owning client and partner inquiries e...

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment

Job responsibilities:

Own and resolve client and partner inquiries via phone email and internal case transfer promptly
Document accurately and follow up on all inquiries in a timely manner
Advocate for clients to ensure needs are met when working with business partners
Escalate issues promptly following defined escalation procedures
Troubleshoot and investigate connectivity security file transmission (including rejected files) processing failures and transactional inquiries
Conduct proactive outreach to address processing errors and support platform changes
Monitor the group mailbox and assign email inquiries requiring investigation
Partner with leadership team members and business partners to resolve issues and meet business goals
Support development and maintenance of policies procedures and training materials
Pursue independent development of business and application knowledge
Ensure client satisfaction and confidence in JPMC products and services meet or exceed departmental standards

Required qualifications skills and capabilities:

Fluent English and business-level Mandarin; strong verbal and written communication
Minimum 5 years Customer Service and minimum 2 years Technical Support experience
Self-motivated self-managing; sound judgment and effective decision-making
Strong analytical approach and complex problem-solving skills
Ability to prioritize and handle concurrent tasks; aware of multiple work streams
Flexibility to work outside normal hours including weekends and holidays
Build strong partner/technology relationships; simplify complex technical info; handle sensitive communications; adhere to procedures and controls to manage operational risk

Preferred qualifications skills and capabilities:

Preferable with robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

Required Experience:

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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