Engagement Specialist Temporary

Palmdale, CA - USA

Monthly Salary: $ 18 - 21

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us & Why Were Hiring

We empower children youth and families to flourish in vibrant communities.

Child and Family Guidance Center (CFGC) established in 1962 is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
We serve thousands of children and families annually
We are inspired by our staff of caring and committed professionals
We are seeking passionate people to join our team

If our mission resonates keep reading.

As part of our team you will join us in providing a continuum of prevention early intervention and intensive treatment services to children and families.
We offer services in our offices at schools and in homes.
Together we seek to create stronger more resilient communities
Your role will center around changing lives extending our reach deepening our impact and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time temporary Bilingual Engagement Specialist for our Palmdale location to engage new clients during the intake process and to increase client participation in treatment. The Engagement Specialist will address attendance barriers and decrease rates of cancellation and no shows to scheduled appointments.

What Youll Do:

Conduct initial intake coordination by reviewing attendance policies with caregivers gathering client-impact information completing required assessments and scheduling intake appointments.
Support families through the pre-admission process including completion of all required paperwork and DocuSign documentation.
Coordinate closely with the Case Flow Coordinator to ensure appropriate and timely case assignments and client engagement.
Manage scheduling and follow-up by utilizing shared calendars tracking missed appointments and maintaining consistent outreach to clients and caregivers.
Provide strength-based phone and written engagement to address attendance challenges including identifying and helping families overcome barriers to treatment.
Collaborate with clinicians regarding case status including follow-up needs and case closures and complete concurrent documentation and billing in compliance with DMH standards.
Identify and coordinate internal and community-based resources (e.g. transportation external referrals) to reduce barriers to client participation.
Maintain accurate data and reports for management assist with admissions and staff orientation as needed attend agency trainings and support additional administrative or agency functions as required.
Hours: Full-time (40 hours). Monday Friday 8:30am 5:30pm (1-hour meal break)
Temporary Contract: Approximately through August 2026 (subject to change based on centers needs)
Fully onsite
Starting Salary: $18.00 - $21.00

Qualifications

Must be bilingual in Spanish and English
Must provide professional calm and engaging manner with potentially problematic situations.
Must be able to communicate ideas in a clear manner.
Must have a good sense of judgment as pertaining to the position and have the ability to know when to consult with supervisor.
Must have strong organizational skills and be able to prioritize plan work activities and use time effectively.
Must demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
Must be able to work as a team player in a teamwork environment.
Must be enthusiastically committed to the overall well-being of the department and the objectives of the Center.
B.A./B.S. in Mental Health Psychology Social Work Child Development or other related fields with a minimum of 2 years of experience in working with children and families.

Were building a diverse inclusive team

Youre welcome here. We want CFGC to reflect the diversity of our community and flourish together.
CFGC is committed to Equity Diversity and Inclusion and strives to create a diverse welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

Educational Assistance Reimbursement
Great training/learning opportunities
Supportive friendly work environment that prioritizes YOU
Work-life balance flexible time off policies
Committees and workgroups that always strive to make CFGCs workplace culture the best it can be.
Premier Benefits including medical dental vision life insurance identity theft protection Tickets at Work discount services and even pet insurance policies!
And much more! Check out our full benefits summary job posting includes a summary of duties responsibilities and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.
Required Experience:
IC

About Us & Why Were HiringWe empower children youth and families to flourish in vibrant communities.Child and Family Guidance Center (CFGC) established in 1962 is a leading provider of community mental health and social services in the San Fernando and Antelope ValleysOur mission is to empower child...