Technology Engineer Specialist

If youre passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results then Nationwides Technology team could be the place for you! At Nationwide on your side goes beyond just words. Our customers are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

The Technology Solutions Specialist leads and coordinates strategic and operational activities across PC Services to ensure alignment with ITSM governance continuous improvement methodologies and Corporate Technology & Workplaceobjectives.

This role owns critical service processes manages the Asset Management/Inventory Management (TechStock) catalog and interface withInternal User-Facing System (MyTech) partners deeply with thePC Services Org (Build Center) andglobal teams and consults with stakeholders across the enterprise to define mature and advance processes related to inventory asset management and sustainability metrics. Additionally this rolemaintainsand evolves Internal process and procedural documentation (RunBook)for theBuild Centers(includingNationwide India Office) and documentsend-to-endprocess maps supporting PC Services lifecycle operations.

This position would benefit from beginning onsite five days per week to learn processes and collaborate closely with the team who work 100% in the office. After the initial learning period there will be an opportunity to transition to a hybrid schedule of three days in the office.

Key Responsibilities

Knowledge & ITSM Governance

• Own andmaintainthe teams Knowledge Article repository ensuring alignment with ServiceNow and ITSM standards.
• Serve as Process Owner for Service Request and Catalog; manage lifecycle documentation for configuration items (CIs) in ServiceNow.

Continuous Improvement (CI)

• Apply Lean A3 and Six Sigma methodologies to streamline workflows andeliminateoperational waste.
• Leadcross functionalCI initiatives including workshops to identify and implement processenhancementsas well as train other team members.

End-to-endProcess Mapping

• Documentend-to-endprocess maps for PC Services processes: provisioning refresh cyclesBuild Centeroperations and more.
• Collaborate with engineering and delivery teams to ensure alignment across functional areas.

RunBook& Operational Readiness

• Createmaintain and enhanceRunBooksforBuild Centeroperationsincludingglobal sitessupporting onboarding refresh cycles DR readiness and operational consistency.

Tech Stock Catalog Management

• Manage the Tech Stock catalog includingRole Based Access Controls permissions and auditing.
• Define andmaintaincatalog structures supportingMyTechinterface inventory asset tracking and fulfillment processes.

Liaison & Stakeholder Engagement

• Act asprimaryliaison between Asset Management Provisioning and other cross-functional teams.
• Consult with Nationwide departments to understand service requirements and translate them into actionable technical and operational plans.
• Supportglobalenablement and coordinate operational impacts resource planning and escalations.

Inventory & Asset Management Integration

• Document requirements for inventory and asset lifecycle systems ensuring ServiceNow integration and alignment with sustainability goals.
• Track and report hardware lifecycle sustainability metrics including energy usage andewastereduction.

ServiceNow Integration

• Serve as the ServiceNow liaison for PC Services coordinating dashboards and changes
• Own and build request catalog items in ServiceNow ensuring alignment with operational models and enterprise reporting needs.

Required Skills & Certifications

• ITIL Practitioner CASM PMP Lean IT Six Sigma Black/Green Belt (preferred).
• Strong experience with ServiceNow CMDB CI lifecycle management and ITSM frameworks.
• Proficiencywith AgileSAFe and Operational Excellence methodologies.
• Expertisein PC Lifecycle Tech StockPC as a Service Intune 1E inventory/asset management and process mapping.
• Strong process mapping and procedural documentation (3 years) capability and global enablement experience.

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Job Description Summary

If youre enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers then Nationwide Technology is the place for you. Nationwides industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwides architectural standards technology roadmaps industry trends and business requirements. Youll be focused on collaboration data systems storage middleware network security and contact center technology products. Youre also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

• Creates and implements standard builds/templates for all technology platforms.

• Drives requirements to meet current and future needs tracks and reports capacity postures.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Analyzes reports and delivery recommendations to remediate capacity issues.

• Implements capacity enhancements.

• Designsstandardandcustomtechnologysolutionsfor businesspartnerprojects including pre-production testing performance tuning handoffs and certification.

• Delivers technology/product optimization migrations and management including technology/product design planning power and environmental management.

• Collaborateswithotherstodevelopmeaningfulmetricsthatdrivefact-baseddecisionson a givenproduct/environment/solution.

• Conducts proactive system maintenance disaster recovery planning data backup and recovery as well as inventory configuration and utility product management.

• Executes production engineering processes incident management root cause analysis problem management change management release management and knowledge management.

• Provides production support for all technology platforms.

• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required but encouraged (i.e.: AWS Azure scripting and development languages delivery methods security).

Experience: Four yearsof experience withmoderatelycomplexintegrated solutions and an ability todevelop andmodify existing solutions for specialized needs. Experience with automation of solution configurations deployment and with system management processes and tools. Experience with concepts and solutions:IaaS PaaS SaaSand Package Solutions.

Knowledge Abilities and Skills: Strong communication skills knowledge of planning management and execution of Accelerated Solutions Deliver framework Information Security acumen. Influencing negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist Technology Engineer - 777305 : $95500.00-$177500.00

The expected starting salary range for Specialist Technology Engineer - 777305 : $95500.00 - $143500.00