MTR Engineer
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
MTR Engineer
Must Have Technical/Functional Skills
5 years of experience in AV/VC engineering SaaS application deployment or enterprise collaboration technology delivery.
- Expertise with Microsoft Teams Microsoft Teams Room Pro LogiSync Appspace BrightSign and Windows OS environments.
- Strong hands-on experience with APIs scripting (Python PowerShell etc.) and automation frameworks.
- Solid understanding of networking (QoS firewalls connectivity) for real-time collaboration systems.
- Knowledge of enterprise security practices including RBAC conditional access and vulnerability management.
- Proven track record managing end-to-end deployments in a fast-paced global enterprise environment.
- Strong communication documentation and cross-functional collaboration skills.
Roles & Responsibilities
Overview
The Video Conference Engineer will be a critical member of the Engineering & Delivery team responsible for designing deploying and optimizing global AV/VC systems that enable seamless secure and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment API integrations and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced global environment working across IT networking facilities and vendors to deliver scalable resilient solutions that meet business and compliance needs.
Engineering & Delivery
- Design deploy and improve AV/VC systems across conference rooms events and hybrid meeting spaces.
- Lead system upgrades new room builds and large-scale technology rollouts ensuring alignment with corporate standards.
- Configure and integrate Microsoft Teams Microsoft Teams Room Pro LogiSync Appspace BrightSign and Windows OS-based platforms.
- Develop automation and API-driven workflows to streamline system management and reduce manual effort.
- Plan and execute deployment projects end-to-end from design through QA testing and documentation to handover.
AV Solution Design & Integration
- Define system topology hardware/software requirements and create standard room designs for multiple room types.
- Ensure interoperability across AV hardware control systems and SaaS platforms.
- Deploy and manage monitoring systems (Fusion Ecostruxture Netspeak LogiSync) for proactive health management.
- Produce detailed engineering and support documentation for deployments and new technologies.
Quality & Performance Optimization
- Analyze Teams quality dashboards and system telemetry to ensure optimal performance.
- Investigate and resolve chronic issues or problem rooms including escalation support for complex incidents.
- Lead root cause analysis (RCA) after outages and drive corrective actions.
- Continuously optimize system configurations QoS policies and hardware settings to ensure best-in-class experiences
Security & Compliance
- Integrate enterprise security requirements into AV/VC solutions.
- Manage access controls conditional access policies RBAC and compliance settings.
- Collaborate with InfoSec on security reviews audits and risk assessments ensuring remediation of findings.
- Oversee firmware/security patch lifecycles for AV hardware and platforms.
Vendor & Stakeholder Collaboration
- Act as primary liaison with external vendors integrators and service providers.
- Partner with IT networking facilities and workplace teams to align initiatives with business objectives.
- Manage vendor contracts onboarding and compliance reviews.
- Provide documentation and training to internal support teams.
Innovation & Continuous Improvement
- Research test and pilot emerging collaboration and AV technologies.
- Use data feedback and usage analytics to refine designs improve supportability and enhance user experience.
- Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.
- Continuously refine room standards processes and system integrations.
Nice to Have
- Experience with digital signage and wayfinding technologies (Appspace BrightSign).
- Vendor management and contract oversight experience.
- Relevant certifications (CTS Microsoft Teams Rooms Specialist ITIL or equivalent).
- Exposure to AI/ML tools for IT support automation.
Salary Range- $110000-$120000 a year
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
