Retirement Housing Officer

West Yorkshire - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

We are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there.

This vacancy will cover the Shipley / Baildon area and is Monday to Friday - 37 hours.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

Last year we launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

Work with customers and external agencies to ensure they are happy safe and comfortable in their homes.
Oversee use of communal areas monitor building safety & maintenance issues and outside services such as window cleaners and grounds maintenance.
Oversee the delivery of tenancy management on the scheme.
Ensure that all scheme services are of high quality consistently delivered and offer the best value for our residents.
Manage empty properties on scheme and new lettings of properties to suitable customers organising open days to promote the scheme and service.
Work with other departments and agencies to resolve any issues that arise relating to the tenancies and ensure they are dealt with.

Requirements

Experience working in a customer service role ideally within the housing sector.
A caring and empathetic approach.
A calm and sensible manner in order to handle potential emergency situations.
Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.
Both verbal and written communication skills.
The ability to maintain and respect confidentiality.
A commitment to equality.
Good IT skills with a working knowledge of Microsoft systems including Excel.
A current UK drivers licence and full-time access to a car insured for business use are essential
Applicants must have the right to work in the UK we are not able to provide visa sponsorship.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

Starting salary of 26691 per year
1000 Essential car user allowance plus mileage
Social Housing Pension Scheme with up to 10% employer contribution
28 days annual leave that increases with service plus bank holidays
Option to buy and sell annual leave
Training development and qualification opportunities
Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts.
A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!

Required Experience:

Unclear Seniority

DescriptionWe are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there. This vacancy will cover the Shipley / Baildon area and is Monday to Friday - 37 hours. About usWe are a social housing landlord and one of the largest housing provide...