Senior Manager – Strategic Client Governance and Operational Oversight

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Get To Know Us:

SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-endexpertiseacross financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

SS&C Global Investor Distribution Solutions (GIDS)provides information processing and computer software services and Companys operating segments include financial markets customer management professional services and output &C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Income Protection Insurance

• Work/Life Balance: FlexibleTimeOff

• Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customised including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

The Senior Manager Strategic Client Governance and Operational Oversight play a critical role in ensuring strong governance control and oversight of end-to-end operational delivery for the Transfer Agency businesss most strategic clients. Reporting to the Head of Governance Oversight and Offshore Relations this role is responsible for maintaining robust control frameworks overseeing operational performance and ensuring compliance with regulatory contractual and risk management requirements.

By providing tailored governance assurance and operational oversight the role safeguards service integrity mitigates operational risk and drives continuous improvement across key processes. It is instrumental in maintaining client confidence meeting audit and regulatory expectations and strengthening effective management of onshore and offshore delivery partners in line with governance standards and strategic client needs.

• Provide governance oversight for strategic client operational delivery ensuring contractual obligations SLAs and regulatory requirements are consistently met.

• Maintain and enhance monitoring and assurance frameworks to assess service performance operational risk and control effectiveness.

• Deliver clear actionable reporting on service delivery metrics risks and issues to senior management governance committees and clients.

• Partner closely with internal stakeholders and onshore/offshore delivery teams to ensure consistent execution of client service processes.

• Support day-to-day operational oversight of strategic client accounts enabling timely issue identification and structured resolution.

• Participate in client governance forums providing assurance on service delivery controls and risk management.

• Prepare and present client-facing governance and performance reports as part of regular service reviews.

• Collaborate with Account Managers and Client Relationship Managers to align governance frameworks with client expectations and contractual commitments.

• Track analyse and report on KPIs and SLAs identifying trends and driving continuous improvement initiatives.

• Support risk assessments audits and control reviews ensuring corrective actions are implemented and embedded.

What You Will Bring:

• Minimum 10 years experience in operations governance or risk management within financial services asset servicing or Transfer Agency environments.

• Proven track record in operational transformation governance implementation and risk management initiatives.

• Demonstrated experience providing client service oversight for institutional clients ensuring regulatory compliance and adherence to governance frameworks.

• Strong knowledge of Transfer Agency operations regulatory requirements and industry best practices.

• Deep understanding of governance frameworks performance monitoring and operational risk mitigation.

• Ability to analyse performance data identify trends and drive continuous process improvements.

• Experience managing complex multi-location service delivery models including offshore teams.

• Exceptional stakeholder management communication and influencing skills across internal teams and client-facing forums.

• Strong analytical problem-solving and decision-making capabilities in complex operational environments.

• Ability to work effectively with diverse teams across geographies fostering collaboration and alignment.

• Confident presenter with the ability to communicate governance risk and performance insights to senior management and clients.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.