Order Management Specialist (Hybrid)

The Order Management Specialist is accountable for managing customer relationships through phone and email communication while maintaining a professional attitude to add value to the customers experience.  Must be able to multi-task and be well organized to tackle ongoing problems and tasks in a fast-paced environment. The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary. 

As an Order Management Specialist your role will take on many exciting and rewarding opportunities that will enhance our customers experience when it comes to aiding all of INFICONs products!  In this role you will be working on the following roles and duties:

• Enter and process all incoming orders process credit memos and returns credit card orders
• Completing freight international shipments Consolidation shipments
• Answering to customer calls via phone and/or email with a professional demeanor and replying in a timely manner
• Be a part of a project team that assists new and existing operational topics to help further enhance our customers experience
• Bring new ideas and process and be open to change while embracing new technologies and processes 
• Provide excellent troubleshooting when a circumstance arises that needs resolution for customers and internal departments
• Must have excellent relationship-building and professional demeanor
• Professional communication via email phone and in person

Qualifications :

Requirements

• 1 years of experience in an Order Processing Customer Service role
• Proficiency in Microsoft Office suite (including Word and basic Excel)

Preferred Requirements

• SAP or other software platforms
• Excellent computer know-how. 

Disclosure

The above is a limited list of responsibilities and not inclusive.  There may be times when the employee will be expected to perform duties outside this scope.  When duties and responsibilities change this job description will be reviewed and subject to changes based on business necessity.  

Additional Information :

For New York the expected salary range for this position is between $44500 and $55600 per year. In addition INFICON employees are eligible for a profit sharing bonus with a target of 10%.  The actual compensation will be determined based on experience location and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity equity and inclusion. Our employees experience ongoing green initiatives flexible work hours and a variety of health and wellness programs.

INFICONs forward-thinking approach offers countless opportunities to design support and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation relocation assistance a discretionary bonus and generous employee benefits; major medical dental health vision 401K vacation and sick time tuition reimbursement and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race religion ethnicity national origin citizenship gender age protected veteran status disability status genetic information sexual orientation or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment.   Any contact that would like to request a reasonable accommodation to participate in the application process should contact .

INFICON Inc. strictly complies with all aspects of the Export Administration Regulations (EAR) including those sections dealing with deemed exports to foreign nationals.

Remote Work :

No

Employment Type :

Full-time