Tech Writer Advanced (Hybrid)

Jackson, MO - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Tech Writer - Advanced (Hybrid)

Location: Jackson MS

Duration: 12 Months

Job Description:

The Technical Writer will support the planning development implementation and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations and guidance issued by the Administration for the Client. The role is responsible for developing maintaining and coordinating project documentation required for federal approval system implementation and operational support. The Technical Writer will collaborate with project management business analysts system architects developers quality assurance teams and program stakeholders to produce clear accurate documentation aligned with federal CCWIS requirements and project governance standards.

Responsibilities:

Develop maintain and coordinate federally required documentation for a Comprehensive Child Welfare Information System (CCWIS) ensuring compliance with regulations and guidance issued by the Client
Prepare and maintain Advanced Planning Documents (APDs) including Implementation APDs (IAPDs) Operational APDs (OAPDs) and APD Updates along with supporting narratives appendices and documentation required to obtain and maintain federal approval and funding for the system.
Document system architecture modular design functionality and technical implementation approaches to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.
Develop and maintain the CCWIS Data Quality Plan required by the Client including documentation of data governance structures data stewardship responsibilities data quality standards monitoring processes validation rules error remediation procedures and alignment with federal reporting requirements such as AFCARS NCANDS and NYTD.

Assist the PMO and OCM teams with tasks and documentation.
Develop or maintain implementation and operational documentation including deployment guides system configuration documentation operational procedures disaster recovery documentation and continuity of operations documentation.
Maintain business process documentation and standard operating procedures describing how the system supports child welfare program operations and case management workflows.
Maintain end-user documentation and training materials including user guides training manuals job aids online help content and knowledge base documentation to support system implementation and ongoing system use.
Maintain documentation standards templates version control processes and documentation governance procedures to ensure consistency and traceability across all project documentation.
Coordinate with project managers business analysts system architects developers quality assurance teams program staff and vendors to gather technical and program information and translate complex system concepts into clear accurate documentation.
Support responses to federal review comments documentation requests and audit inquiries from the client or other oversight bodies.
Maintain documentation repositories and ensure documentation is updated as system functionality requirements and operational procedures evolve throughout the system lifecycle.
Demonstrate experience supporting large-scale government IT system implementations preferably in child welfare human services or other federally funded health and human services programs.

Required Skills/Experience:

Bachelors degree in Business Information Systems or a related field
Experience in analyzing documenting and implementing software solutions in a technical environment (5 Years)
Experience with cloud technologies SaaS solutions and data analysis. (3 Year)
Exceptional writing editing and proofreading skills with a keen eye for detail. (5 Years)
Effective communication organizational and time-management skills.
Detail-oriented with a focus on producing high-quality deliverables.
Ability to work independently as well as collaboratively within a team

Preferred/Not Required:

Specific experience in case management with Child Welfare domains.
Hosted web application implementation experience within the Human Services sector (ie Social Services Crisis/Emergency Services)
Change management experience

Job Title: Tech Writer - Advanced (Hybrid) Location: Jackson MS Duration: 12 Months Job Description: The Technical Writer will support the planning development implementation and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations...