We are seeking a Customer Service Rep for our Portland OR location

***Direct Hire - Full Benefits***

Monday through Friday 9:30am to 6:00 pm

JOB SUMMARY:

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track trace enter and update shipments.

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers

• Monitor and respond to customer inquiries received through email

• Make outgoing calls to follow-up on shipment status resolve issues and update customers

• Track trace enter and update shipments

• Data Entry

• Assist and support Pilot stations and cartage agents

• Master outside customer applications

• Follow published procedures and work instructions for NCS accounts and bring modifications to managements attention

• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and on-line tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

Company Benefits:

Medical

Dental

Vision

401k Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$21-$22.00 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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