Customer Service Representative
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As the Associate Product Consultant you are the Voice of Moen that consumers interact with when they have product installation or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers.
Before the completion of training and to ensure you are ready for the role you will be paired with a tenured teammate to prepare for success in your new career.
Moen offers a competitive starting rate of $17/hour with the possibility of overtime and benefits from day one which include medical dental vision monthly and annual bonus opportunities paid time off 401K profit sharing product discounts and more.
This position is 100% remote and Moen provides all the necessary equipment for you to be successful!
If this sounds like the position for you our next training will begin March 9 2026 with training hours of 9:00 am-5:30 pm EST. After completion of training the working hours will rotate on a predetermined schedule with 8-hour shifts beginning 8:00 am- 10:30 am EST (or the equivalent for your time zone) Monday through Friday.
RESPONSIBILITIES:
- Handles and resolves a high volume of incoming calls by determining the cause of the problem finding a reasonable solution and communicating that solution to the consumer.
- Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
- Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
- Delivers a consumer experience that helps to drive unsolicited positive word of mouth advertisement for Moen.
- Take ownership of challenging/sensitive situations and resolve with a sense of urgency and empathy.
- Demonstrates consistent achievement in meeting all required quality call management and productivity metrics as well as adhering to all processes and procedures within the department.
- Performs other duties and/or special assignments as needed.
Qualifications :
- High School diploma or equivalent
- Experience in a customer service position is required call center experience is preferred.
- Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
- Proficient PC skills including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
- Incumbent must meet internet speed requirements and have a safe and secure workspace.
- Must be able to thrive in a work environment that mandates low mobility and high observation.
- Must be available for training March 9 2026 - April 3 2026.
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.
Additional Information :
Fortune Brands believes in fair and equitable pay. The starting salary for this role is $35500 addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility/adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.
Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell Therma-Tru Larson Fiberon Master Lock SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN.
Equal Employment Opportunity
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have ... View more
