Customer Service Representative (CSR) Benefits Outreach
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Knowledge Services is currently seeking a full-time Customer Service Representative (CSR - Benefits Outreach). If you enjoy working with people have a strong attention to detail and possess the ability to prioritize and be task oriented this is the job for you! This is a fully remote position with equipment provided.
Pay Rate: $21.00/hour
Full Time: 8:00 AM - 5:00 PM Monday-Friday
This is a fully remote position; prospective candidates must reside in the state of Indiana.
Responsibilities
Essential Duties and Responsibilities:
- Educate recipients about the Pathways Program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff state agencies community groups and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community actively participating in local events health fairs and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Role primarily entails working closely with pathways members/applicants whom are 60 years and older and need a lot of assistance navigating and understanding their benefits and access to said benefits.
Qualifications
Qualifications:
- Remote call center experience preferred
- Medicaid/FSSA programs knowledge preferred
- Must reside in the state of Indiana
- Experience working with the elderly population preferred
- High School Diploma or GED required and 12 months of relevant professional experience required or equivalent combination of education and experience.
Background check required. Knowledge Services participates in E-Verify.
To find out more about Knowledge Services please visit our website at
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .
INDWFM
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Knowledge Services is a technology and professional services company whose mission is to serve those who serve others. As a certified Woman-owned Business Enterprise (WBE) founded and established in 1994 by CEO, Julie Bielawski, Knowledge Services delivers innovative workforce solutio ... View more
