Develop and implement strategies to maintain and improve overall service standards
Create and foster a performance-driven culture that meets the business objectives of key stakeholders
Oversee quality control of product and service delivery within the rooms division
Analyze department performance metrics and implement improvements as needed
Collaborate with other department heads to ensure seamless guest experiences
Manage budgets forecasts and financial performance of the rooms division
Train mentor and develop staff to maintain high standards of guest service
Handle guest complaints and resolve issues promptly and professionally
Ensure compliance with all safety and security procedures
Additional Information :
Self- driven individual with a proactive and positive approach to change.
Excellent problem solving & decision-making skills
Enthusiastic with learning attitude
Should have self-confidence & motivation
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more