Co-opIntern Support and Learning Platform Administrator

About the Team

We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets ensuring smooth platform administration and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH) you will play a crucial role in providing operational assistance and improving platform functionality for end-users.

Location

If in Ottawa or Toronto you must be in the office at least three days a week. Other Ontario Locations - Remote

Term Duration

This isa full-time 8 or 12-month position startingMay 2026.

Co-op or Intern

This position is open to co-ops and interns. To be eligible for a Co-op or Intern position at Kinaxis you must either be currently enrolled in full-time education or if you are a recent/upcoming graduate your graduation date must be within 12 months of the placement end date.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidates skills year of education and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

Support and Ticketing

• Respond to and resolve support tickets in a timely and efficient manner leveraging Salesforce CRM to track prioritize and document all technical and nontechnical inquiries.
• Troubleshoot and address platformrelated issues using Salesforce case management tools to ensure accurate logging rootcause identification and escalation of complex issues to the appropriate teams.
• Maintain clear and proactive communication with users by providing updates through Salesforce ensuring transparency timely followthrough and a consistently high level of customer satisfaction.

Platform Administration

• Act as the first line of administration for Kinaxis Learning Hub ensuring smooth platform operation.
• Manage user access permissions and roles within the platform.
• Perform routine checks to ensure platform functionality and address any discrepancies.

Process Creation and Adherence

• Assist in the creation of new processes and workflows to enhance platform efficiency and user experience.
• Ensure adherence to established processes helping to maintain consistency and quality across all tasks.
• Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations.

Collaboration

• Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively.
• Assist in the implementation of updates or changes to the platform ensuring minimal disruption to users.

What we are looking for

Education

• Bachelors degree in a related field (e.g. Information Technology Business Administration or related discipline) or equivalent experience.

Experience

• Experience in a support and ticketing role with a focus on troubleshooting and problem resolution.
• Experience in platform administration preferably with Learning Management Systems (LMS) or similar tools.
• Experience in a CRM tool such as Salesforce
• Familiarity with process creation and optimization.

Skills and Competencies

• Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.
• Excellent communication skills both written and verbal with the ability to interact effectively with internal teams and external users.
• Knowledge of Learning Management Systems is a must.
• Proficient in using ticketing systems and basic platform administration tools.
• Problem-solving skills and attention to detail.

Things that would definitely help

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong troubleshooting abilities and a willingness to learn new technologies and processes.
• Graphic design experience is an advantage.

Were accepting applications now through end of day on Friday February 6 2026. Please note that we may begin reviewing applications before the posting closes so early submission is encouraged.

#Coop #Internship #Intern #LI-EN1

Work With Impact:Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford Unilever Yamaha P&G Lockheed-Martin and more.

Social Responsibility at Kinaxis:Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matterat Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis web site at the companys blog at.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.