Card Operations and Services Analyst

The Card Operations Team at OFX is responsible for delivering a seamless secure and scalable card services experience for our clients globally

As Card Operations and Services Analyst your role will be to support the Global Manager Cards & Transaction Services and your responsibilities will include end- to-end management of card issues fraud prevention fraud investigation and dispute resolution.

As a key member of our team you will work closely with internal stakeholders across risk compliance technology and customer support as well as external partners including payment networks and service providers.

What youll do:

• General day to day monitoring and operational management of the cards service capability ensuring service availability and happy customers
• Exceptions processing problem solving incident resolution
• Supporting front line teams for 2nd level client service enquiries in line with the companys direct to customer philosophy
• Maintain and build internal and external partner relationships
• Managing dispute processing for card payment schemes (Visa/Mastercard)
• Assisting with investigations relating to irregular usage fraud and potential fraud involving OFX clients and cards
• Performing reconciliation and reporting on an ad-hoc and regular basis for internal and external stakeholders partners and service providers
• Keeping accurate and meticulous records in our systems
• Assist in operational and services improvement including design and delivery of processes and systems development of SOPs identification of improvements and automation opportunities

Qualifications :

What you bring: 

• Knowledge and operational experience of card schemes and systems
• Experience working with card scheme disputes and chargebacks and their associated tools and services (VROL MCOM etc)
• Experience working with card fraud systems understands card fraud identification and resolution. Familiarity with Cardinal 3DS and Feature Space is a bonus
• Experience working within a globally distributed services delivery team coordinating across multiple regions and time zones to ensure seamless and efficient operations. 
• Knowledge of Salesforce CRM or equivalent
• Knowledge of support and ticketing systems including Atlassian suite
• Have an operational mindset able to balance risk and business outcomes able to effectively prioritise and manage their workloads

The salary range for this position is $75000.00 - $80000.00 CAD. Exact salary offered will be dependent on multiple factors including level of experience job-related knowledge skills work location addition to base salary this role may be eligible for a variable bonus and/or commission. As part of the compensation package benefits are also offered for all full-time roles and part-time roles working a minimum of 24 hours a week.

This is a new full time permanent position. 

Additional Information :

Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team cross-functionally and globally to drive outcomes that deliver excellence for our customers. Were curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team get-together our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave youll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model in an inclusive diverse and non-hierarchal culture.

At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .

We encourage you to apply if this role aligns with your career aspirations.

We may use artificial intelligence (AI) tools to support certain stages of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by humans. While our Applicant Tracking System (ATS) includes AI features we do not rely on the features to review or assess resumes against job requirements. All resumes are manually reviewed by our hiring team.

#LI-Hybrid

At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .

We encourage you to apply if this role aligns with your career aspirations.

Remote Work :

No

Employment Type :

Full-time