Customer Service Specialist
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Job Location:
San Antonio, TX - USA
Yearly Salary:
$ 64000 - 75000
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Advertisement for Think Tell Junction
Position: Customer Service Specialist
Location: San Antonio
Salary: $64000 - $75000 per year
Job Type: Full-time
Work Type: In-person (strictly on-site)
About Us:
Think Tell Junction is a leading communication and consulting firm dedicated to connecting people ideas and technology. Our mission is to streamline communication strategies for businesses ensuring clear impactful and tailored solutions. We value innovation teamwork and dedication and are committed to fostering a supportive and growth-oriented work environment.
Job Description:
We are seeking a highly motivated and skilled Customer Service Specialist to join our dynamic this role you will be at the forefront of our customer interactions helping to enhance the overall customer experience. Your primary responsibility will be to address customer inquiries and resolve issues efficiently ensuring that each customer feels valued and understood.
Responsibilities:
- Answer customer inquiries via phone email and chat promptly and professionally.
- Resolve customer complaints effectively and ensure timely follow-up to guarantee satisfaction.
- Maintain detailed records of customer interactions transactions and feedback.
- Provide accurate information about products and services to assist customers in making informed decisions.
- Identify trends in customer feedback and report them to management for process improvement.
- Collaborate with team members to enhance service delivery and share best practices.
Benefits:
- Bachelors degree in Marketing Communications or a related field
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Familiarity with social media platforms and basic digital marketing concepts
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
Skills and Qualifications:
- High school diploma or equivalent; further education or certifications in customer service is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment while maintaining high-quality service levels.
- Proficiency in using customer service software and tools is advantageous.
If youre looking to join a dynamic team and contribute to impactful projects wed love to hear from you! Apply today to be part of Think Tell Junction.
Note On-campus work in San Antonio TX
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
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