C004603 Senior Technician (System Operations, Admin and Maint) (NS) MON 2 Feb
Share
Job Location:
Norfolk, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Deadline Date: Monday 2 February 2026
Requirement: Senior Technician (ICT Systems Operations Administration and Maintenance)
Location: Norfolk VA US
Full Time On-Site: Yes
Time On-Site: 100%
Not to Exceed Rate: 54 EUR
Total Scope of the request (hours): 1400
Required Start Date: 10 March 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
- Escalates incidents to Level 2 support as necessary;
- Installs and maintains CIS assets for CSU Norfolk and supported customers;
- Installs and maintains Software on LAN workstations;
- Records all actions pertaining to CIS support in the approved ticket management system;
- Adheres to Technical Assistance Center SOP;
- Provides status updates for assigned requests via the approved ticket management system;
- Follows-up with users on completed requests prior to closing associated tickets;
- Contributes to accountability of CIS assets;
- Escalates User Complaint Management and Problem
- Management to TAC Cell Head;
- Executes pro-activeness for all requests assigned to User Support Section;
- Adheres to work schedule providing support by engaging directly with the customer;
- Must be able to engage professionally in a multi-national environment working with VIPs.
Specific Working Conditions: Office environment: Local Norfolk Region VA United States. Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Installation operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers printers);
- Service Desk management including incident and problem processing change request processing availability management and user interaction;
- Coordination of appropriate and timely responses including channeling requests for help to appropriate work centers for resolution monitoring progress and keeping users apprised of progress;
- A Fundamentals (Hardware / Software).
- Language requirements: A thorough knowledge of English both written and spoken is essential.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Business Process
- SQL
- Active Directory
- Information Technology
- Clearance
- Analysis of Alternatives (AoAs)
- Cloud
- Windows
- AWS
- Course of Actions (CoAs)
- Project Management
- Sharepoint
- Backup
- UNIX
About Company
EMW provides lifecycle Systems Engineering and Technical Assistance (SETA), Engineering and Installation (E&I), Operations and Maintenance (O&M), Force Protection Technologies and Contractor Recruitment Services across the fields of Defense, Health Information Technology, Cyber Securi ... View more
