DWDM Operations Technician

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi
Greetings from Conch Technologies Inc

Position: OperationsTechnician

Location: 100% Remote
Duration: 12 Months Contract

Skills:
Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver).

Experience supporting Dark Fiber Waves MPLS DIA IPVPN. Raman Amps.

Alarm Monitoring Systems (i.e. RFM Solarwinds).

Ability to follow processes in ticketing platforms (Remedy ServiceNow).

Understanding of circuit designs and inventory systems (XLRs DLRs CLRs).

Troubleshooting technology solutions.

Responsibilities:
-Support Network Operations Center and Repair activities for Professional Services customers.

-Solve problems on client and customer owned hardware transport and software devices.

-Use various tools to diagnose develop and coordinate fix activities.

-Provide high quality communication to customers via Ticket System Phone Email and IM/Chat.

- Use technical knowledge to troubleshoot escalate and resolve issues.

-Work multiple activities while prioritizing tasks based on urgency and impact.

- Manage time efficiently and document all actions in the ticket system.

Thanks & Regards

Nayak Teketi

Phone :

Email:

Web:

Hi Greetings from Conch Technologies Inc Position: OperationsTechnician Location: 100% Remote Duration: 12 Months Contract Skills: Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver). Experience supporting Dark Fiber Waves MPLS DIA IPVP...