Trainer Call Center
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Job Location:
Las Vegas, NV - USA
Hourly Salary:
$ 28 - 39
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you have a passion for helping others reach their goals Are you comfortable being the go-to person for questions and support If you thrive on successfully motivating training and developing associates to help them reach their potential this may be the position for you!
What youll be doing...
As the Trainer in the Client Service Center youll have the opportunity to make a significant impact on the departments ability to meet performance standards and achieve goals. Every aspect of exceptional customer service stems from how well the training is developed executed and maintained. As the CSC Trainer you will own the end-to-end training for new hires cross training refresher modules and any other fund training that is delivered to CSRs and/or the CSC leadership.
As the CSC Trainer you will:
- Develop and deliver successful training to new associates with diverse adult learning styles
- Assess trainee progress toward subject matter expertise
- Create and maintain department documents and training materials in OneNote
- Generate management reports for each training project to assess effectiveness
- Develop cross training and refresher modules for staff and leadership
- Travel to remote company sites for training sessions of various durations.
- Serve as the departments liaison providing feedback by conducting monthly call audits
Who you are...
- Communicator. Strong communication & presentation skills; both verbal and written
- Tech Savvy. Intermediate proficiency with MS PowerPoint Word Excel and OneNote
- Organized. Strong organizational and time management skills
- Experienced. Training experience (virtual & in-person)
- Traveler. Available to travel by air frequently requiring overnight stay
Who we are...
Northwest Administrators Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country along with numerous large health and welfare plans. As part of our team you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired you can expect...
- Hourly rate range of $28.99 - $39.22 per hour (dependent upon experience & qualifications)
- Medical dental (w/ortho) vision Rx benefits disability life & pet insurance
- Generous 401(k) plan with employer base contribution and match
- Paid vacation (10 days) sick leave (10 days) and holidays (10 days)
- Collaborative team environment
- Work-life balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Northwest Administrators, Inc. (NWA) has been providing employee benefit plan administration and benefit claim processing services to clients throughout the Western United States since 1958. Our primary offices are located in Seattle, Washington; Portland, Oregon; Brisbane and Pasaden ... View more
