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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Independently lead Enterprise Tech business operations projects or business analytics use case execution including collaboration with stakeholders to define requirements as well as delivery of finished project to meet agreed success criteria.
2. Mentor technical practitioners supporting ET performance reporting and business analytics efforts. Guide the team on the methods and tools to support business reporting in accordance with Truist data management standards.
3. Maintain division performance measure business definitions and calculation logic.
4. Execute performance management status routines including collecting monthly performance results and action plans.
5. Prepare materials for reporting of performance results and related action plans through processes defined for the business unit.
6. Identify and implement Continuous Improvements to create efficiencies in the running of the organization (including creation and maintenance of polices standard operating procedures and/or job aids and process automation).
7. Establish and maintain relationships with key stakeholders and partners.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree and/or equivalent experience and related training
2. Experience with Program Management or Project Management (very large initiatives with multiple Project Managers)
3. Proven experience in a leadership role overseeing business operations within a technology organization.
4. Extensive experience managing multiple highly complex simultaneous projects involving cross-functional project teams within budgetary and schedule constraints.
5. Exceptional financial acumen with experience managing budgets and financial tracking.
Proficiency in data analysis reporting and executive-level presentations that can be tailored to meet a broad range of audience and levels.
6. Strategic thinker with a demonstrated ability to align operational efforts with broader business objectives.
7. Extensive understanding of Project Management principles agile methods and techniques.
8. Requires advanced technical and business knowledge in policy development.
9. Outstanding analytical skills with attention to detail. Outstanding documentation organization time management and problem-solving skills.
10. Ability to build consensus with technology and business teams in order to work through others in achieving desired results and objectives.
11. Knowledge of the appropriate application of data and analytics capabilities such as visualization and data science tools.
12. Flexibility in response to change.
13. A detailed understanding of business. Retail background a plus. Extensive diplomacy and conflict resolution skills.
14. Sound team building and interpersonal skills required to effectively manage a multi-faceted project throughout the deliverable process
15. Exceptional problem-solving skills: able to anticipate technical and project barriers and adjust approach based on research and experience. General knowledge of several major and related systems and how they are integrated

PREFERRED SKILLS:

Executive storytelling: Previous experience crafting C-suite and Board-ready performance narratives.
Dashboard mastery: Advanced expertise in designing executive-level KPI dashboards and visual insights.
PowerPoint & Excel expert: Ability to create Executive level presentations models and automated reports.
AI & GenAI fluent: Leverages AI to accelerate insights and reporting.
Single source of truth: Previous experience with establishing governance to formulate a consistent aligned narrative with the appropriate control points.
Narrative control point: Ensures consistent aligned outbound messaging.
Strategic mindset: Connects metrics to enterprise priorities and outcomes.
Executive presence: Communicates with confidence and discretion.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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