Front Office At Your Service Agent
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Responsible for all aspects of Telecommunications services within the Hotel to achieve the highest possible guest satisfaction.
PREFERRED QUALIFICATIONS
Education and Experience - Vocational studies in Hotel Administration Hotel Management or equivalent with 1 years experience in front office / guest services / call centre or related discipline including supervisory experience or an equivalent combination of education and experience.
CORE WORK ACTIVITIES
- Financial Returns - Bill Call Costs Assist F&B Department by doing cross-selling to boost Revenue
- Records all entries on traffic sheets
- Report on logbook daily
- Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
- Advises defects on switchboard equipment to Supervisor
- Maintains a clean work environment
- Maintains detailed knowledge of the Hotels fire life and safety system
- Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
- Advises defects on switchboard equipment to Instant Service Manager/Supervisor
- Maintain Hotel Information
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Refer to guests by name whenever possible
- Abides by principles of guest privacy
- Handles guests needs or requests and reports complaints to the Telephone Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Attends to all guest queries and request promptly
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
