Front Office Guest Experience Ambassador

POSITION SUMMARY

The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Guest Experience Ambassador you will not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guest feel at home in any location.

PREFERRED QUALIFICATIONS

Diploma or equivalent in Hotel Management Marketing or related field.
Minimum 1 year of relevant experience or similar capacity or an equivalent combination of education and work-related experience.

CORE WORK ACTIVITIES

• Be the warm welcome that kicks off a memorable guest experience
• Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk Club and Concierge
• Front Desk Tasks - Start every stay right by swiftly checking guests in and out take Passports IDs hand out room keys and control and release safety deposit boxes;
• Handle cash and credit card transactions; Take and manage guest bookings up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
• Club - Assists in delivering the Club stay and dining experience with the guidance of Club Manager and Guest
• Experience Executives. Working Better Together with Culinary team in ensuring that Club dining experiences are delivered as per Brand standards.
• Uniformed Services Working Better Together with Uniformed Services Team in providing guests with prompt service professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of the interest to guests
• Elevating Guest Experience; tailoring our Club guests experience in person emails or on the phone. Stay one step ahead of guests needs record and act on preferences handle messages requests questions and concerns proactively. Be a trusted contact for all guests. Assist Guests with all requests; from accommodation billing to local knowledge and basic problem handling to take care of their stay.
• Driving Results Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotels Emergency Response procedures and security guidelines.