Novotel Singapore on Stevens Guest Services Executive
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
- Responsible for ensuring that clear and constant communication lines are kept with all staff other area and Departments.
- To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- To ensure on a daily basis that you are fully aware of all arrivals to the Hotel and in particular VIPs and return guests and that you are aware of any special requests so that they may be acted accordingly.
- To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
- To ensure you have a complete and thorough knowledge of the outlets of the hotel their operating hours and the scope of services that they provide.
- To ensure that Guest Services Desk is not left unattended at anytime whilst on duty.
- To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
- To acquire through training provided a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Services.
- To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Services and Hotel uniform and clothing codes.
- To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times and to ensure that all guest enquiries are met with prompt informative yet friendly solution.
- To maintain and be aware of the importance of guest recognition.
- Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
- To train and development new GSAs and interns in front office operations
- Perform other reasonable duties assigned by the assigned by the Head of Deparment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
