Universal Banking Ambassador
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Some careers have more impact than others.
If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBCs purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals families business owners investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management Global Private Banking & Wealth HSBC Life Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as an Universal Banking Ambassador.
In this role you will need:
- Maintain customer service excellence greeting and serving our customers with the highest service standards
- Manage customer queries issues feedback and complaints with appropriate advice
- Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customers financial needs
- Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers to ensure they are suitable clientele for HSBC
- Be a digital banking champion through promoting and educating our customers in using self-service channels such as Internet Banking Phone Banking and Automated Teller Machines
- Identify our customers wealth protection and home loan needs and refer them to appropriate officers
- Ensure data entry and operational transactions are executed expeditiously with minimal errors and in compliance with audit and statutory guidelines
- Attend to the operational needs of the branch and business where required by line managers or Branch Director
To be successful you will need:
- Diploma qualification with relevant customer service experience
- Proven sales experience is a plus
- Excellent interpersonal and communication skills coupled with adaptability and willingness to learn
- Highly driven to excel in both customer service and sales thriving in a focused and fast paced environment
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Key Skills
- Financial Services
- Customer Service
- Loan Applications
- Customer Questions
- Financial Needs
- Bank Products
- Customer Transactions
- Communication
- Customer Relationships
- Sales Activities
- Referral Goals
- NMLS
- Problem Resolution
- Sales Goals
- Account Opening
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
