Customer Support Agent – Financial Services English Market

Lisbon - Portugal

Monthly Salary: EUR 1448 - 2143

Experience Required: 0-1years

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Lisbon Portugal (Relocation Support Provided)

Workload: 100% Full-Time

Shifts: 24/7 (Rotating Shifts)

Position Overview

We are currently looking for English-speaking Customer Support Agents to join an international project within the banking and financial services sector based in Lisbon.

This role is ideal for professionals with experience supporting customers in regulated environments who enjoy problem-solving client interaction and working in a fast-paced digital-first setting.

Main Responsibilities

- Provide high-quality customer support via chat email and phone

- Handle a wide range of enquiries related to banking and financial services

- Manage customer cases end-to-end including more complex or sensitive situations

- Support customers with account-related questions transactions and service issues

- Ensure compliance with internal procedures and regulatory requirements

- Communicate clearly professionally and empathetically with customers

- Work collaboratively with internal teams to resolve issues efficiently

- Adapt to rotating schedules in a 24/7 operational environment

Candidate Profile

- C1/C2 level of English (mandatory)

- Minimum 1 year of experience in:

- Banking

- Financial Services

- Insurance (either in Ireland or serving the Irish market from abroad)

- Strong communication and problem-solving skills

- High level of attention to detail and customer orientation

- Ability to work under pressure and manage multiple tasks

- Comfortable working with digital tools and systems

- Availability to work rotating shifts (24/7)

Eligibility Requirements

- EU citizenship or

- Holder of a valid Portuguese work or residence permit

Compensation & Benefits

- Competitive monthly salary

- Performance-based bonus

- Meal allowance

- Health insurance

- Full paid training

- Relocation support for eligible candidates

- Long-term career development opportunities in an international environment

Why Apply

- Join a stable and well-structured international financial services project

- Work in a multicultural and dynamic team in Lisbon

- Develop your career within the banking and customer experience sector

- Benefit from a competitive local package and relocation support

By applying you consent to the processing of your personal data in accordance with GDPR for recruitment purposes.

Required Skills:

Excellent communication skills; Proficiency in English at a business level with the ability to read write and speak fluently as required (B2); Preferred experience in a contact center/service program for any CS company; Product support experience is advantageous; Familiarity with electric vehicle charging products and a basic understanding of sustainable energy solutions nice to have; Adaptability and flexibility in a dynamic environment; Troubleshooting skills with the ability to investigate and understand complex customer issues; Available to work on rotative shifts (24/7).

Required Education:

None

Location: Lisbon Portugal (Relocation Support Provided)Workload: 100% Full-TimeShifts: 24/7 (Rotating Shifts)Position OverviewWe are currently looking for English-speaking Customer Support Agents to join an international project within the banking and financial services sector based in Lisbon.This r...