Operations Service Manager

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has a new and exciting opportunity for an Operational Service Manager within our Communication Inclusion Resource Centre (CIRC).

In this role you collaborate across diverse networks to deliver financially efficient and high-quality service delivery that ensures a sustainable cost effective delivery of services.

Your Key Focus

• Collaborate to build service delivery capability across CIRC and more broadly across Scope
• Increase the effective utalisation of the workforce
• Manage coach and mentor team members to support our business customers in the pursuit of their objectives
• Maintain systems and processes to ensure workforce management and optimization are in line with CIRC customer and client commitments and contracts
• Promote and embed a culture of ethical service delivery across CIRC

What We Look For

• Ability to skillfully bring together strategic thinking and professional expertise and commercial acumen to deliver financially sustainable outcomes
• Extensive experience in rapidly developing stakeholder networks to deliver outcomes including stakeholders with diverse communication requirements
• Experience leading coaching and developing others
• Knowledge of Principles and practices of the budgetary process and financial operations
• Experience within the Disability/ and or Community Sector

View the position description here!

We will be reviewing applications as they come in and may interview suitable candidates prior to closing date therefore please note this advertisement may close earlier than the disclosed end date. To avoid missing outAPPLY NOW.

Scope as an Employer

At Scope we Celebrate our people by rewarding you with access to an exclusive benefits platform. You will have access to cashback vouchers and discounts to over 500 popular retailers covering groceries fuel entertainment wellbeing and so much more. Its one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion diversity and human rights.

Scope (Aust) is a 2024Circle Back Initiative Employer we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.