Guest Service Agent
Share
Job Location:
West Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Guest Service Agent you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable stay. This is a hands-on Front Office role where you will support daily operations deliver exceptional service and contribute to the successful launch of this new hotel.
Key Responsibilities
- Deliver warm professional and personalised guest service at all times
- Manage guest check-ins and check-outs efficiently and accurately
- Handle guest enquiries requests and feedback in a timely manner
- Process reservations payments and billing transactions
- Maintain Front Office standards procedures and brand compliance
- Work collaboratively with other departments to ensure a seamless guest journey
Qualifications :
About You
- Previous experience in a hotel Front Office or customer service role (hotel experience preferred)
- Experience using Opera Cloud or similar PMS (preferred)
- Strong communication and interpersonal skills
- A positive can-do attitude with a genuine passion for hospitality
- Ability to work a rotating roster including mornings evenings weekends and public holidays
- Have full working rights in Australia
Additional Information :
Why Work for Accor
At Accor youll be supported by a collaborative pre-opening leadership team clear timelines and the backing of a global hotel group while retaining the autonomy to build an engineering operation you are proud of.
With 5400 Hotels across 110 countries Accor offer genuine career mobility and development.
- ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts Discounted rate across accommodation services and experiences
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accors industry leading training platforms Accor Academy and Typsy
- Build Your Network Join a global community of over 3000 hospitality professionals
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit . Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.
Mercure Melbourne La Trobe Street is a Hotel Managed within the Accor Network.
Remote Work :
No
Employment Type :
Casual
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
