Guest Service Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What youll be doing:
- Welcome each guest to the resort with warmth and confidence
- Manage guest requests and front office systems with accuracy and care
- Create a relaxing and seamless journey from check-in to check-out
- Anticipate guest needs with intuition and emotional intelligence
- Inspire guests to discover the local area culture and slow down
- Share local stories & connect with guests driving loyalty and return visits
- Collaborate with all teams to elevate every guest touchpoint & exceed expectations
- Deliver authentic professional service with natural warmth
Qualifications :
What you will bring to the role:
- Experience or exposure to front office operations (hotel or resort setting)
- Strong communication skills and emotional intelligence
- Ability to drive guest loyalty memberships and in-house dining
- A passion for hospitality and creating memorable guest experiences
- Confidence using front office systems (Microsoft Office & Opera cloud)
- A sharp eye for detail and a problem-solvers mindset to respond to guest requests
- A team-first mindset and willing to support in porterage when required
- Ability to stay composed and agile in a fast-paced environment
- Flexibility across evenings weekends and public holidays
Additional Information :
What is in it for you
- Free on-site car parking
- Generous Discounts on accommodation and dining across Accor Hotels globally
- Complimentary resort night stay or dining voucher on your annual anniversary
- Supportive leaders that invest in your growth and development
- Complimentary lunch each day produced by our resort chefs
- Represent a resort centred around wellbeing local connection and authenticity
With us your personality is valued your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests your colleagues and also on the planet contributing to pioneering the art of responsible hospitality.
If you are ready to take the next step in your career apply today.
Our commitment to Diversity & Inclusion:
We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process please feel welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
