Senior Team Leader (IT Service Desk)

As our Senior Team Leader you wont just be managing tickets; youll be the heartbeat of a multi-regional Service Desk. Based in our vibrant Collingwood hub youll lead a diverse crew across Victoria and New South Walesplus our bilingual Japanese support team.

This isnt a role for someone who wants to hide behind a spreadsheet. We need a mentor a bridge-builder and a high-energy organiser who can balance technical excellence with genuine empathy. If you love the buzz of a 24/7 environment and know how to keep a team motivated youll fit right in.

Your day-to-day responsibilities will include:

• Lead multi-regional teams and manage 24/7 rosters to ensure operations never miss a beat.
• Move beyond the annual review. Youll be a hands-on mentor setting goals and fostering a culture where your team actually wants to grow.
• Act as the primary on-site point of contact in Collingwood turning escalations into solutions and building long-term trust with our customers.
• Partner with the Operations Manager to coordinate resources during major incidents patching cycles and DR testing.
• Work with internal departments and external vendors to keep the technology pipeline moving and project activities on track.
• Review change records and team tasks to ensure our output is sharp safe and secure.

What Youll Bring to the Team

Were looking for a natural leader with enough confidence to navigate a high-pressure incident and enough personality to keep the team culture are also looking for:

• A strong background in IT support (Managed Services experience is a massive plus!) and a knack for leading by example.
• You can monitor live ticket workflows and SLAs in your sleep while still keeping a proactive eye on service trends.
• Proven experience in conducting performance reviews and building individual development plans that actually inspire.
• The ability to be the face of Kinetic IT on-site managing expectations and building rapport with stakeholders daily.

Dont meet every requirement Dont worry wed still love to hear from you!
At Kinetic IT we value diversity and would actively consider candidates with varied selecting the right person for this role we will review your skills and experience as well as your personal qualities attitude and potential for development.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

At Kinetic IT were driven by a shared passion for technology customer success and community impact.

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
• Celebrate together Social events cultural celebrations end-of-year functions and more.
• Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform discounted gym membership and more.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to .

You can learn more about our culture and crew online at .